Experience defining solutions within a technical development environment.
Hands-on experience configuring, testing, and troubleshooting digital platforms and integrations.
Experience liaising with and managing internal and external stakeholders.
Ability to work professionally with engineers, international teams, and subject matter experts.
Ability to work to deadlines and prioritise competing work.
Ability to work with a team spread across countries and time zones, including hosting and joining online calls.
Comfort working pragmatically in ambiguous situations.
Responsibilities
Work closely with Digital leadership, stakeholders, and developers to bring vision to reality.
Work with stakeholders across APAC markets to determine requirements for changes to legal, financial, technical, and operational processes.
Create, manage, and maintain detailed tickets for development teams.
Capture, analyse, and document requirements, then support communication and delivery.
Assess how new features and products will affect systems, processes, and data locally and globally.
Carry out cost-benefit analysis, including associated risks.
Support administration and configuration of platforms.
Test changes before they go live and investigate issues before escalation.
Identify opportunities to use existing systems and features before building something new.
Desired Qualifications
Experience in retail or consumer brand ecommerce.
Familiarity with ecommerce platforms such as Saleor and Adyen, and ticketing tools such as Linear or Jira.
Japanese, Mandarin, or Cantonese language ability is a bonus, not essential.
Who We Are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Diversity Matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Key Info:
Job title: Digital Business Analyst - APAC
Role type: Permanent, Full Time
Reports into: Digital APAC Lead
Location: Hybrid/Villawood, NSW
Ideal starting date: As soon as possible
About the Role:
This is a new role, and the first of its kind for Lush in APAC.
You will be the link between our APAC operations and the digital teams who build and run our platforms.
You will take a vision and will work out what it means for our systems, teams, customers and processes. You'll turn it into detailed, comprehensive plans that our dev teams can build from.
The work will cover a mix of ecommerce and retail systems including (but not limited to!) our loyalty programme, point of sale and stock systems, web and app ecommerce platforms, manufacturing systems, and internal tools.
This is a hands-on role that is part technical mastery and part communications expert, all with a project management flair. As well as working with stakeholders, you will spend time deep in our platforms and data, testing changes, finding ways forward, and looking into issues yourself before they reach engineering.
This role is based in Sydney and will be working with market teams across the region as well as with Lush Digital colleagues in the UK, Europe, and North America.
Work closely with Digital leadership, stakeholders and developers to bring vision to reality
Work with stakeholders across our APAC markets to determine the requirements for changes to legal, financial, technical and operational processes.
Create, manage and maintain detailed tickets of work for our development teams.
Capture, analyse and document requirements, then support communication and delivery.
Assess how new features and products will affect our systems, processes and data, both local and global.
Carry out cost-benefit analysis, including the associated risks.
Support administration and configuration of platforms
Test changes before they go live, and look into issues before escalation
Identify where we can use the systems and features we already have before building something new.
Experience defining solutions within a technical development environment.
Hands-on experience configuring, testing and troubleshooting digital platforms and integrations.
Excellent verbal and written communication skills, and the ability to work professionally with engineers, international teams and subject matter experts.
Experience liaising with and managing internal and external stakeholders.
A highly organised, logical and solutions-focused approach, with the ability to work to deadlines and prioritise competing work.
Able to work well with a team spread across countries and time zones, hosting and joining online calls.
Comfortable working in ambiguity with pragmatism
Our Perfect Match Is:
Experienced in retail or consumer brand ecommerce.
Familiar with ecommerce platforms such as Saleor and Adyen, and ticketing tools such as Linear or Jira.
Able to speak Japanese, Mandarin or Cantonese. A bonus, not essential.
Friendly, kind and approachable.
Able to work from our Villawood office on a hybrid basis.