Member Service Representative

Description

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million.

The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org

Somerset Hills YMCA is looking for a friendly, administratively focused Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. You not only build relationships by being an ambassador of the Y's Welcoming and Inclusive culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branch's 10,000+ members.

ESSENTIAL FUNCTIONS: A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our facility until the moment we wish them farewell. This is accomplished by engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations. This job is fully on-site, not remote.

Requirements

QUALIFICATIONS:

• Possess at least three years of member/customer service, hospitality, or other job-related experience.
• Must possess a high school diploma or equivalent education.
• Proficient with Microsoft Office (Word, Excel, Outlook) and the ability to learn our database program (training provided).
• Exceptional speaking, communication, and critical thinking skills.
• Has experience and proven success with multi-tasking, problem solving and conflict resolution.
• Is able to work as part of a team while being flexible, reliable and adaptable.
• Is flexible in adapting to changing situations, procedures, and unique situations.
• Able to work without direct supervision and is self-accountable.
• Fundraising experience a plus.
• Bilingual and multicultural experience a plus.

HOURS:
Weekend Part Time Hours are Available.

Benefits of working part-time at GSCY include:

• FREE Individual Membership Access to any YMCA in the Nation.
• 10% Discount on most programming at Greater Somerset County YMCA.
• Access to one of the leading retirement programs "Y Retirement Fund" from the first day of employment.
• Opportunities for professional development, mentoring, growth, and promotion throughout the YMCA Movement.
• Supportive and inclusive community for people of all backgrounds and access to Employee Resource Networks.

Greater Somerset County YMCA is a drug free work environment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information who share our values of Caring, Honesty, Respect and Responsibility.