Associate Director - Network Operations

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As the Associate Director – West Virginia Field Installation & Maintenance (South), you will provide overall operational leadership for the physical execution, installation, and maintenance of our telecommunications infrastructure across a broad geographic footprint in West Virginia. You will directly and indirectly lead a diverse workforce of approximately 150+ field supervisors, technicians, and installation and maintenance crews responsible for service delivery, installation, and repair across Core, Fios, and Fixed Wireless networks.

Reporting to the Senior Director of Field Operations, you will drive operational excellence, enforce uncompromising safety and quality standards, maintain strong labor relations with union leadership, and ensure rapid, high-quality network deployment and service restoration.

What You’ll Be Doing:

• Field Installation and Maintenance Execution: Oversee the installation and maintenance of Core and Fiber products for our business and residential customers. Service Delivery: Ensuring your teams provide the best customer experience for our customers through in field observations and quality checks with your teams.
• Workforce & Operations Management: Balance workload with available workforce resources to achieve key metrics in productivity, service delivery, quality control, and safety.
• Union Labor Relations: Cultivate collaborative, respectful partnerships with local union leadership. Adhere to collective bargaining agreements, manage grievance resolution processes equitably, and lead bargaining-unit teams effectively.
• Financial & Budgetary Control: Manage operational expenses (OpEx) budgets. Monitor costs, material usage, contractor/internal staffing ratios, and operational efficiencies.
• Safety & Quality Frameworks: Champion a zero-incident safety culture across all field environments. Enforce rigorous quality standards to prevent plant defects and lower long-term maintenance costs.
• Emergency Response & Network Restoration: Direct out-of-hours emergency responses for major service outages, storm restoration, cable damage, and telephone plant damage.
• Leadership & Culture: Coach, mentor, and develop frontline managers and supervisors. Drive employee engagement, performance accountability, and operational agility across field operations.

Work Locations: You can work at any garage or any work-site locations throughout southern West Virginia.

What we’re looking for…

You have the ability to understand customer priorities and translate them into business plans. As a forward thinking leader, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving efficiency every day to ensure client satisfaction while providing the highest value to the business. Truly a “people person,” your outstanding interpersonal skills mean you’re able to build positive relationships with a variety of people. And as a leader, you’re able to motivate, create engagement and a sense of ownership in your team members. You’re comfortable leading a technical function—complex integrated solutions excite you. You understand our responsibility to our customers, our shareholders, employees and society and you’re excited to help us live up to it.

You will need to have:

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in outside plant construction, installation, and maintenance.
• Valid driver's license.
• Willingness to travel across the assigned territory and work a flexible schedule, including evenings, weekends, on-call rotation, and responding to emergency outages.
  
  

Even better if you have one or more of the following:

• Five or more years of experience in outside plant construction, installation, and maintenance.
• Demonstrated ability to manage a large team with multiple priorities.
• Experience with structured performance management coaching.
• Working knowledge of the end-to-end installation and repair process.
• Experience leveraging mobile workforce technologies, field management software, and executive reporting tools. 
• Experience developing presentations and presenting to senior leaders.
• Proven track record of performance in productivity, quality and safety measurements in a field operations environment.
• Experience managing a capital and expense budget.
• Strong track record of managing unionized associates and navigating labor relations/collective bargaining agreements. 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.