Full-Time
Graduate/ Junior Software Engineer
Must be UK based
Updated on 5/9/2024
Develops voice assistants for customer service
Junior
London, UK
- BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience
- Experience with Python and the use of SQL
- Proficiency in verbal and written English communication
- Experience with one or more cloud services: AWS, GCP, Azure
- Experience with writing technical documentation
- Provide frontline support to partners using our GenAI-powered platform for voice bot development
- Communicate effectively with both partner technical teams and our internal client-facing team throughout the support process
- Automate and document FAQ processes for efficient internal and external use
- Be responsible for writing up and maintaining the accuracy of the customer-facing technical documentation
- Gain firsthand insight into customer usage of our technology and offer timely and effective support
- Facilitate requests for ETL processes using your expertise of Python and SQL
- Collaborate with cross-functional teams to ensure seamless support delivery and customer satisfaction
- Continuously improve support processes and procedures to enhance efficiency and effectiveness
At PolyAI, employees are part of an innovative team dedicated to transforming customer service interactions through voice technology that understands and processes natural language efficiently. This commitment to enhancing communication using data-driven insights not only positions the company as a leader in voice recognition technology but also fosters a culture of technical adeptness and continuous learning. Working here, you're at the forefront of improving user experiences globally, amidst a supportive environment that pushes for both professional and technological growth.
Company Stage
Series B
Total Funding
$66.1M
Headquarters
, United Kingdom
Founded
2017