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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
We are seeking a highly motivated, dynamic, and experienced Community Engagement Manager to join our Customer Marketing team. The ideal candidate has a customer-first mindset and is passionate about understanding our customers’ needs and engaging them in programs that drive mutual success.
In this role, you will be responsible for developing and executing customer engagement strategies that facilitate knowledge-sharing, deliver compelling content and resources, and educate and empower Seismic community members. You will connect with our target audiences through a combination of channels and platforms, including interactive events such as webinars, user groups, roundtables, forums, and online social channels. You will play an integral role in building relationships within the user community and will be focused on driving customer satisfaction, loyalty, and retention at scale.
The ideal candidate has a genuine passion for building and nurturing customer communities, both online and offline. They excel at delighting and engaging customers to enhance their experience and foster loyalty. This individual should have a deep understanding of customer marketing strategies, customer community management, as well as strategic event planning and webinar production.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
