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Accor

Global hotel management, franchising, loyalty programs

Assistant Residence Manager - Central Reservations

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeDijon, France

About the Job

Requirements

  • Bac +2 or Bac +3 training in hotel management or hospitality.
  • In-depth knowledge of the hotel sector.
  • Proficiency in team supervision and team engagement.
  • Fluency in English.
  • At least two years of successful management experience.

Responsibilities

  • Manage qualitative, economic, and engagement objectives across the assigned residences.
  • Welcome customers, build customer loyalty, and develop the Orfea brand image.
  • Recruit, onboard, train, schedule, and engage personnel.
  • Ensure compliance with hygiene and safety standards, organize services, manage subcontracting contracts, oversee technical maintenance, and preserve equipment.
  • Act as a brand ambassador and monitor commercial and financial objectives, including occupancy, schedules, budgets, and operating statements.
  • Lead and organize reservations for hotels and alternative accommodations in France and internationally.
  • Research short-term accommodation solutions and manage relationships and negotiations with current and prospective partners.
  • Monitor and process hotel invoices.
  • Manage the remote residence and house.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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