Vendor Servicing Team Lead

Team Lead – Vendor Servicing

Key Responsibilities

• Must be able to manage the Vendor Servicing Team on behalf of the Supervisor.
• Coordinate with vendors to determine lease terms and final agreements, including:
  • Negotiating past-through balances, co-terms, rates, and terms (rate escalations).
  • Handling vendor queries relating to fees.
  • Handling payment (past-through) disputes raised by dealers.
• Provide support to the Supervisor with daily attendance records.
• Work closely with employees who may not be meeting established performance metrics or other key performance indicators (KPIs).
• Maintain knowledge of Conduent policies and procedures.

Interpersonal Skills Required

• Time management.
• Strong problem-solving skills.
• Effective communication skills.
• Collaboration and conflict resolution.
• Self-awareness.
• Adaptability.

Primary Responsibilities of the Desk

• Direct and/or manage the activities of a team of six (6) or more employees in accordance with accounting principles, practices, and procedures.
• May contribute to the development, modification, review, and implementation of accounting systems, reporting methods, controls, policies, and procedures.
• Train support personnel on required procedures, theories, and reporting requirements.
• Handle the onboarding of new employees, including assisting them with accessing Conduent and client systems.
• Identify and review issues affecting company compliance, legal requirements, and customer/company objectives.
• Advise management on issues related to compliance and legal regulations.
• Assist in providing strategic direction for the functions of the business operating unit.
• Assist with all other duties as assigned.

Decision-Making and Role Guidelines

• Decisions are guided by established policies, procedures, and business plans, with guidance and oversight provided by the Supervisor and Manager.
• Team Leads are not responsible for approving time away, vacation, or late arrivals for employees.
• Must coordinate with another Supervisor/Manager as directed.
• All communication with the client must be reviewed by the Supervisor before being shared.

Qualifications and Experience

• Two (2) to three (3) years of working experience in an accounting environment.
• Typically, a graduate, although candidates may have progressed into the role through equivalent business experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
• Degree in Accounting or Business Administration.
• Strong leadership skills and the ability to motivate a team.
• Experience leading projects would be an asset.

Additional Requirements

• Availability to work overtime and on weekends.
• Must be able to work on Jamaican public holidays.