In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.
At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.
Aisle 19 is looking for an enthusiastic and friendly new team member to join our Front Desk Staff.
We are hiring for both part-time and full time positions. Part-timeworking no more than 30 hours per week and full-time working 30 or more hours per week.
Job duties include but are not limited to:
Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
Making all visitors feel welcome, answering calls, and responding to emails at the front desk
Processing memberships and online transactions
Managing calendar reservations
Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
Selling merchandise and climbing gear in our retail shop
Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
Maintaining a clean gym, with no cleaning task left undone
Support other team members and contribute to a positive team environment
Additional opportunities to work with our communities and classes may be available in the future for interested candidates
Requirements:
Flexible availability, including evenings and weekends (no exceptions)
Passion for climbing and knowledge of climbing terminology and safety practices
Ability to remain friendly and calm while managing customer needs in a variety of situations
Highly self-directed and motivated; if you see a task that needs to be done, you do it
Comfortable and proficient working with computers and point of sales systems
Ability to multitask and work efficiently in a fast-paced environment
Customer service, service industry, or office management experience is a plus but not required
Current CPR and First Aid certification is a plus
Compensation
Starting Pay is $20.00/hour for both full-timeand part-time position, with part time working no more than 30 hours per week and more (often under 20 hours per week) and full-time employees working 30 or more hours. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.
Benefits
At Touchstone, we value our employees and offer a comprehensive benefits package for full-time employees including:
Health Insurance – Choose from two Kaiser Permanente plans:
90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan
100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
Dental Insurance – 80% employer-paid coverage for employees and 65% for dependents
Vision Plan - 100% employer-paid coverage for employees and 70% for dependents
Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
Mental Health Services - Access to Modern Health and Calm
401(k) Retirement Plan – Employer match available
Paid Time Off – Vacation and sick leave provided
Free Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
Guest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
Flexible Work Schedule – Supporting work-life balance
For our part time employees we offer:
Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
Paid Time Off – Vacation and sick leave provided
Free Gym Membership – Access to all Touchstone facilities
Flexible Work Schedule – Supporting work-life balance
We believe in fostering a supportive and rewarding work environment where our employees can thrive.
If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!
Location:
Aisle 19 2900 Alemany Blvd., San Francisco, CA 94112