Community Health Systems

Operates acute care hospitals nationwide

ER Registrar

Clinical Support & Patient AdministrationPosted on Nov 12

Full-timeLas Cruces, NM, USANo salary listedIn-person

About the Job

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Familiarity with electronic health record systems and registration software.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Ability to manage sensitive and confidential information appropriately.
Ability to remain calm and professional in high-stress or emergency situations.

Responsibilities

Greet patients and families professionally and compassionately to create a positive first impression.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain the patient's or an appropriate family member's signature on required consent authorization forms and explain each consent before signing.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect patient co-pays or deductibles when applicable and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient cannot sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance and identify the proper insurance plan codes to support accurate and prompt payment.
Compile paperwork for efficient retrieval and processing of patient visits.
Place an armband on each patient before they leave the department to ensure proper identification throughout their stay.
Notify the department, physicians, or the patient's arrival, and follow up with the physician or ancillary department if the patient waits for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Maintain regular and reliable attendance and comply with policies and standards.
Perform other duties as assigned.

Desired Qualifications

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in customer service.

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
Verifies patient identification and insurance details, making necessary updates to patient records as needed.
Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Post-secondary education or training in medical office administration or healthcare administration preferred
0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills to work with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

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