Receptionist/Staff Support
About the job
- A high school diploma or equivalent is required.
- Effective verbal and written communication is required.
- Ability to handle a fast-paced environment is required.
- Ability to manage a high volume of calls is required.
- Fluency in both English and Spanish is required.
- Must be at least 18 years old.
- Must be eligible for employment in the United States.
- Must pass a background and reference check.
- Answer incoming calls promptly and with a professional and friendly tone.
- Use active listening and problem-solving skills to identify caller needs.
- Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution.
- Provide basic support and information based on general knowledge of all internal departments.
- Serve as the first point of contact and communication bridge between callers and company departments.
- Deliver customer service by demonstrating professionalism, empathy, and patience.
- Resolve basic questions or concerns when possible, ensuring a positive caller experience.
- Ensure all visitors feel respected and valued.
- Document caller inquiries and interactions.
- Maintain clear and organized communication with internal departments to support seamless service delivery.
- Escalate urgent or complex issues to the appropriate department quickly and efficiently.
About the company
Cambrian Homecare provides in-home caregiving for older adults and children and adults with developmental or intellectual disabilities. Its employees help clients with everyday activities such as bathing, dressing, meals, mobility, household tasks and companionship so they can remain at home. Services also include respite for family caregivers, support after a hospital stay and assistance alongside hospice or palliative care providers. The company works with individuals, families, hospitals, insurers and referring agencies to organize care plans and adjust support as needs change through different stages of life. Founded in 1996, it is headquartered in Long Beach, California.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Long Beach, CA
Founded
1996
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Simplify's Take
What believers are saying
- Scheduling follows caregiver availability: Cambrian explicitly offers flexible schedules built around employees' available time.
- Specialized training supports caregivers: Cambrian offers a class for employees assisting people with developmental disabilities.
- Caregivers have round-the-clock backup: the Palm Desert posting offers office-team support 24 hours a day.
What critics are saying
- Behavioral work includes crisis response: the Murrieta technician role involves responding to physically aggressive behavior.
- Specialist entry requires credentials: the Murrieta behavioral role requires CPI or Pro Act certification and six months' behavioral experience.
- Some office work has a fixed term: Cambrian's Long Beach coordinator opening is a six-month temporary assignment.
What makes Cambrian Homecare unique
- Respite extends to siblings: Cambrian offers care for one or two siblings while assisting the client.
- Insurance paperwork receives help: Cambrian assists with long-term care insurance claim processing.
- Matching goes beyond tasks: Cambrian considers client personality, language and social environment when selecting caregivers.
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