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Mercier Consultancy Group

Norwegian Speaking Video Streaming Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written, is mandatory.
  • A valid EU passport is mandatory.
  • Passion for the digital entertainment and streaming platforms industry.
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Excellent communication and interpersonal skills.
  • Adaptability and a positive attitude toward working within a global team environment.

Responsibilities

  • Provide technical support for users of premium streaming platforms across Norway.
  • Troubleshoot playback issues, account subscription queries, and device compatibility concerns.
  • Maintain a deep understanding of the latest streaming content and app features to support an exceptional customer journey.
  • Collaborate with international teams to optimize service delivery and enhance user engagement.
  • Document and escalate technical trends to improve the streaming platform experience for the Norwegian market.
  • Stay up to date with industry advancements in video-on-demand and live streaming technology.
  • Foster brand loyalty through empathetic, expert-level communication with subscribers.

About the Company

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