M

Mercyhealth

Integrated health system delivering coordinated care

Registered Nurse Supervisor - Intermediate Step-down

Nursing & Frontline Patient CarePosted on Nov 12
Full-timeRockford, IL, USA$87.4k - $139.8kIn-person

About the Job

Requirements

  • Demonstrated strong problem-solving abilities in complex situations.
  • Ability to work within budget and productivity targets to meet organizational objectives.
  • Ability to support staff selection, evaluation, orientation, continued education and development, competency evaluation, and scheduling based on patient acuity.
  • Ability to ensure staff knowledge, skills, and behaviors align with unit goals in partnership with the Manager/Clinical Leader.
  • Strong physician relationship skills.
  • Commitment to patient-focused quality, safety, and customer service, including accountability for patient satisfaction action plans and targets.
  • Knowledge of accreditation and certification requirements and standards for the area of responsibility.
  • Ability to communicate effectively and persuasively with individuals and groups.
  • Demonstrated ability to develop and mentor staff and colleagues.
  • Ability to demonstrate professional behavior and accountability and hold others accountable.
  • Ability to use critical thinking regarding patient safety and experience and appropriately escalate concerns.
  • Graduate of an accredited nursing program.
  • Licensed as an RN in the state of practice.
  • Approved CPR certification required within 90 days; other certifications may be required by unit, including ACLS, PALS, PEARS, or NRP.

Responsibilities

  • Participate in and support staff selection, evaluation, orientation, continued education and development, competency evaluation, and scheduling based on patient acuity.
  • Partner with the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals.
  • Be accountable for patient satisfaction action plans and targets for areas of responsibility.
  • Support process improvement in operations, quality, and organizational change.
  • Participate in hospital and department committees.
  • Develop and mentor staff and colleagues.
  • Serve as a role model and coach for Critical Moments of Service Standards and service recovery.
  • Participate in department or unit performance improvement activities, which may include shared governance.
  • Support the professional nurse continuum and nursing clinical ladder for RNs (CARE).
  • Regularly supervise and manage others in the performance of their positions.

Desired Qualifications

  • A Bachelor of Science in Nursing (BSN) is preferred.

About the Company

Mercyhealth

Integrated health system delivering coordinated care

Mercyhealth is an integrated health system offering hospital-based, clinic-based, and post-acute and retail health services, plus its own insurance company. Patients access care within a connected network where doctors, nurses, and staff coordinate across settings to ensure smooth transitions and better outcomes. It differentiates itself by providing a fully integrated experience—clinical care linked with an owned insurance plan—that enables coordinated treatment and consistent care close to home. Its goal is to deliver exceptional health care and make lives better for patients and families by improving access, outcomes, and the patient experience through end-to-end integration.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Rockford, IL
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Mercyhealth

See more jobs