Senior Claims Manager

Company Details

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

Join Carolina Casualty, where innovation meets purpose.

Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are.

We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day.

At CCIC, we live by three simple truths:

Always do right. Integrity is not just a slogan. It guides every decision we make.

Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization.

Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners.

If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you.

The company is an equal opportunity employer.

Responsibilities

The Senior Claims Manager leads the commercial bodily injury claims team, overseeing strategy, staffing, and day-to-day claim handling to ensure quality outcomes and adherence to best practices.

Key Functions/Duties of Position: 

• Shape the future strategy of the department as part of the claims leadership team• Monitor workload assignments for commercial bodily injury claims personnel• Recommend staffing plans and participate in the hiring of new commercial bodily injury claims personnel based on business needs• Work with claims adjusters to solve problems and achieve the best outcomes on claims• Collaborate with other departments, including actuary and underwriting, on individual claims, best practices and trends• Develop the team’s expertise in claim handling procedures in accordance with Best Practices• Manage the department’s inventory of claims, including ensuring thorough investigations to determine coverage and liability• Ensure proper reserves are set for exposures to the company• Ensure appropriate evaluation, negotiation, and settlement of claims within authority levels• Ensure identification and pursuit of recovery opportunities (salvage, subrogation, etc.)• Ensure appropriate and thorough litigation processes• Develop the team in negotiation and settlement skills• Develop training programs and procedures, and conduct department-specific training• Review and streamline claims processes, including automating tasks as needed• Work with direct reports on career development and aspirations• Conduct performance reviews and provide constructive and positive feedback to direct reports• Speak with customers when added expertise is needed or issues arise that need extra assistance

Qualifications

Qualifications:

• 8+ years commercial auto/bodily injury claim experience• 4+ years management experience• Knowledge of evaluating injury exposures• Ability to function in a fast-paced work environment and tolerate stress• Demonstrated success exercising independent decision making, problem solving, and effective negotiation skills• Excellent oral and written communication skills

Education Requirement

• Bachelor’s Degree

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role include: • Base Salary Range: $135,000-$160,000 • Eligible to participate in annual discretionary bonus. • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role