RH

Luxury home furnishings retailer; direct-to-consumer

Outlet Operations Leader

RetailConfirmed live in the last 24 hours

Full-timeLiège, Belgium€38k - €42k /yrIn-person

About the Job

Requirements

At least 2 years of leadership experience in retail, preferably in home furnishings.
Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
Experience with inventory management systems and processes.
Proficiency in English is required to communicate with the global team.
Candidates must have legal authorization to work in the country where they are applying at the time of application.
Ability to lift and move items weighing more than 45 kg using proper equipment and safety techniques.
Ability to maneuver throughout the sales floor and stockroom.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.
Flexibility to work weekends, holidays, and variable shifts as needed.

Responsibilities

Train the stock team to follow safety protocols and inventory policies and foster accountability and operational excellence.
Oversee the receipt and processing of merchandise and its transition from truck to storage to sales floor, ensuring accuracy, efficiency, and customer readiness.
Ensure merchandise is properly tagged and inventory integrity is maintained; monitor inventory accuracy and processing timelines to drive continuous improvement.
Direct the release of products to third-party delivery partners and customers, ensuring accuracy and service standards.
Authorize and manage the destruction of products designated as marked out of stock in compliance with company policies.
Ensure operational interactions with customers and delivery partners reflect company service standards.

Desired Qualifications

Home furnishings retail leadership experience.
Exceptional analytical, problem-solving, and decision-making skills.
An adaptable and resilient approach to change and challenges.

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

2+ years of leadership experience in retail, preferably in home furnishings
Exceptional analytical, problem-solving and decision-making skills
Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
Experience in Inventory management systems and processes
Adaptable and resilient, with a solutions-focused approach to change and challenges
Flexibility to work weekends, holidays, and variable shifts as needed
Proficiency in English is required due to the international nature of our business and the need to communicate with global team
Candidates must have legal authorization to work in the country in which they are applying at the time of application

PHYSICAL REQUIREMENTS

Lift and move items in excess of 45 kg, using proper equipment and safety techniques
Maneuver throughout the sales floor and stockroom
Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.

Pay Range: €38,000 - €42,000 Annually

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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