E

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Associate Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timePaducah, KY, USAIn-person

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Must be inquisitive and demonstrate openness to innovation, including artificial intelligence, to explore better processes and improve patient and client experiences.
  • High school diploma or GED is required.
  • CRCR certification is required within 6 months of hire; the company pays for it.
  • Must reside in and be authorized to work within the United States.
  • Must work on-site at Mercy - Lourdes Hospital in Paducah, Kentucky, on a full-time schedule of 11 a.m. to 11:30 p.m., including weekends and holidays.

Responsibilities

  • Perform admitting duties for all patients admitted for hospital services while meeting organizational goals, the organization's mission, and regulatory compliance requirements; follow organization-wide policies and processes.
  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls; follow policies and provide compassionate customer service, and meet assigned point-of-service goals.
  • Use quality auditing and reporting systems to ensure accounts are corrected; audit accounts across employees, departments, and facilities; ensure forms are accurately and promptly completed to audit standards; and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including offering payment-plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
  • Explain and distribute patient education documents, including Important Message from Medicare, Important Message from Tricare, observation forms, MOON forms, consent forms, and forms introduced for future services.
  • Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes and help maintain a clean-claim rate.
  • Screen medical necessity using Advanced Beneficiary Notice software, inform Medicare patients of possible non-payment for tests, distribute the ABN as appropriate, and distribute and document other designated forms and pamphlets.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

Recently Posted Jobs

Explore more opportunities at Ensemble Health Partners

See more jobs