IT Business Analyst

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

The IT Business Analyst facilitates the activities and works closely with appropriate stakeholders in the development, implementation and maintenance of on-going enterprise-wide programs with a primary focus on ecommerce applications to support the business in achieving strategic goals while achieving operational excellence. 

This position provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution.

User Administration and Support

• Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates alternative workarounds for system defects until system solutions can be implemented. 
• Provides level 3 application support services for one or more applications, including on-call support where required.
• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems. 

Quality Assurance

• Performs routine audits of systems and software to ensure highest level of performance and capabilities. Identifies problems and recommends solutions.
• Facilitate and contribute to test planning and QA processes.
• Assists with developing test plans and test design specs and test cases to match business requirements. Thoroughly test software to ensure proper operation.

System Requirements Definition

• Conducts interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
• Performs and documents analysis of existing business rules, processes, and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of available technology.
• Manages understanding of Johnstone’s business models, data relationships, and systems interfaces to determine requirements, assist with troubleshooting and provide application support.
• Serves as a liaison and collaborates with internal users, external software providers, and the IT technical staff.
• Facilitates and supports the design, development, implementation and sharing of system requirements best
• Assists with application development to meet business requirements by analyzing business needs, testing, debugging and documenting programs and systems in alignment with department standards and practices.

Project Leadership

• Create and manage project deliverables for small to medium size projects.
• Leads small projects (or assists on larger projects) to ensure applications meet user requirements by gathering information from users; developing technical requirements; and working with users to negotiate technical solutions against business requirements.
• Partners with business and IT teams to determine estimates on resources and timing to meet business needs and communicates to appropriate stakeholders.
• Identify technical considerations in project planning, including risk mitigation, task identification, estimating, task dependencies and resource identification.
• Shares lessons learned to identify and to implement future department improvements at IT department meetings.

Business Knowledge

• Develops basic industry related HVAC repair and replace industry; basic knowledge of co-operative.
• Develops basic business acumen with emphasis on wholesale and distribution concepts.
• Develops business knowledge overall Johnstone Supply business as a whole; business model.
• Develops business process knowledge in two or more targeted areas.

This position has a traditional in office or onsite schedule Monday - Friday

Qualifications

Education and/or Experience:  Bachelor’s Degree (B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience.

Technical Knowledge, Skills, and Abilities:

• Bachelor’s Degree (B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience.
• Familiarity with IT project management skills is desired: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.
• Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio.
• Knowledge of SQL is preferrable.
• Ability to coordinate users & technical staff across multiple departments/locations as well as coordination of 3rd party project responsibilities.
• Understanding and involvement in Johnstone’s business needs and strategic goals.
• Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers.
• Ability to be self-motivated and self-directed with all job responsibilities.
• Skill in prioritizing multiple tasks and demands.
• Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure.
• Ability to learn quickly when encountering new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for improvements; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Ability to work with others in a team-based environment.
• Ability to work in a frequently changing environment.
• Desire to support and meet the needs of other employees and the company as a whole
• Ability to write status reports, process descriptions, and procedures.
• Ability to communicate technical issues to non-technical users.
• Skill in technical writing for documentation and design purposes.
• Skill in facilitating and leading meetings.

Physical Demand

While performing the duties of this job, the employee is regularly required to walk; stand; talk or hear; use hands to finger, handle, or feel; stoop, kneel crouch, or crawl; reach with hands and arms; and lift up to 50 pounds. Specific vision requirements for this position are close vision and ability to adjust focus. 

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Compensation

$100,000 - $110,000