Director, Data Center Training & Technical Learning

Job Decsription  - Director_Data Center Training & Technical Learning

About Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions, products and world-class consulting services to businesses around the globe. Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years. 

With more than 50 years of technology excellence and around 4000 team members globally, managing over 2000 customers across 35 countries we are uniquely positioned to build a global IT services brand that can deliver maximum value, world-class integrated solutions, deliver results, cultivate strategic relationships, and enable lasting relevance for our customers across six continents. 

Discover more bout Black Box -  https://www.blackbox.com/en-us/discover-bb/about-blackbox

Role – Director_Data Center Training & Technical Learning

The Director of Data Center Training & Technical Learning is responsible for developing and leading the training strategy that enables a highly skilled, safety-focused, and operationally excellent data center workforce. This leader oversees technical learning programs, workforce readiness, leadership development, certification pathways, onboarding, compliance training, and operational capability building across global data center operations.

The role partners closely with Data Center Operations, Construction, Safety, Workforce Management, Human Resources, and Talent Acquisition to ensure employees, contractors, and field teams possess the skills necessary to support mission-critical infrastructure, operational excellence, and business growth.

Key Responsibilities

Training Strategy & Workforce Readiness

• Develop and execute the global training and technical learning strategy for data center operations.

• Establish workforce capability frameworks aligned to operational, safety, and business objectives.

• Create role-based learning paths for all technical and operational positions.

• Develop training standards supporting data center expansion and operational readiness.

• Ensure consistent delivery of training programs across multiple regions and sites.

Technical Learning Programs

• Design and oversee comprehensive technical training programs covering:

  • Critical environment operations

  • Electrical systems

  • Network infrastructure

• Develop certification programs and competency assessments.

• Ensure technical curricula align with industry standards and operational requirements.

Onboarding & Talent Development

• Lead onboarding programs for new employees and contractors.

• Establish accelerated learning and workforce ramp-up programs.

• Create career development pathways for technicians, engineers, supervisors, and managers.

• Support internal talent mobility and succession planning initiatives.

• Partner with Talent Acquisition and Workforce Planning leaders to support workforce growth.

Leadership Development

• Develop leadership training programs for frontline managers and site leaders.

• Build programs focused on coaching, performance management, operational leadership, and decision-making.

• Support high-potential employee development initiatives.

• Facilitate leadership readiness for expanding data center operations.

Safety & Compliance Training

• Ensure compliance with all required safety and regulatory training programs.

• Partner with Environmental Health & Safety teams to drive a strong safety culture.

• Oversee certification and recertification processes.

• Develop emergency preparedness and operational response training programs.

• Monitor compliance requirements across employees, contractors, and vendors.

Learning Technology & Innovation

• Lead learning management system (LMS) strategy and administration.

• Implement digital learning platforms, simulation technologies, and virtual training tools.

• Develop scalable learning solutions to support global operations.

• Evaluate emerging learning technologies and workforce development trends.

• Drive innovation in technical training delivery models.

Operational Excellence

• Establish competency standards for mission-critical operations roles.

• Measure training effectiveness through operational performance outcomes.

• Support standardization of operational procedures through learning programs.

• Develop programs that reduce operational risk and improve workforce productivity.

• Ensure site readiness before facility launches and expansions.

Analytics & Performance Measurement

• Develop executive-level training dashboards and reporting.

• Monitor key metrics including:

  • Training completion rates

  • Certification attainment

  • Time-to-proficiency

  • Workforce readiness

  • Safety performance

  • Employee engagement

  • Internal promotion rates

  • Technical competency scores

• Use data-driven insights to continuously improve learning programs.

Leadership & Team Management

• Lead teams of Training Managers, Technical Instructors, Learning Specialists, and Program Managers.

• Establish annual goals and workforce development plans.

• Drive organizational excellence and employee engagement.

• Build a culture of continuous learning and development.

• Serve as a strategic advisor to senior leadership on workforce capability and readiness.

Qualifications

Required

• Bachelor's degree in Education, Engineering, Operations, Human Resources, Learning & Development, Business, or a related field.

• 10+ years of experience in training, workforce development, technical learning, operations, engineering, or data center environments.

• 5+ years of leadership experience managing training or workforce development teams.

• Experience designing and implementing enterprise learning strategies.

• Experience supporting technical, operational, or mission-critical workforces.

• Strong program management and organizational leadership skills.

Preferred

• Experience in hyperscale cloud or data center environments.

• Experience supporting critical facilities operations or infrastructure organizations.

• Master's degree in Education, Organizational Development, Business Administration, or Engineering.

• Experience implementing Learning Management Systems (LMS).

• Industry certifications in training, organizational development, project management, or data center operations.

Equal Opportunity Employer

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.