Manufacturing IT System Operation Support

<strong>Job Requirements </strong><br><p>At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.</p><p> </p><p><span style="background-color: white;">［業務内容］</span><span style="color: rgb(153, 77, 230);">Key Responsibilities</span></p><p>•    SiViewや搬送GRID管理システム（MCS）の稼働状況を常時監視 </p><p>•    ロット停滞や搬送エラーなどの異常検知と初期対応 </p><p>•    必要に応じて関係部署（生産技術部・EC部・DLAなど）へのエスカレーション </p><p>•    現場オペレーターからの問い合わせ対応（システム操作・エラー内容など） </p><p>•    トラブル傾向の分析と再発防止策の提案</p><p> </p><p><span style="color: rgb(112, 48, 160);">•    Continuous monitoring of the operation status of SiView and the transport GRID management system (MCS)</span></p><p><span style="color: rgb(112, 48, 160);">•    Detection and initial response to anomalies such as lot stagnation and transport errors</span></p><p><span style="color: rgb(112, 48, 160);">•    Escalation to relevant departments (such as Production Technology, EC, DLA, etc.) as needed</span></p><p><span style="color: rgb(112, 48, 160);">•    Responding to inquiries from on-site operators (system operation, error details, etc.)</span></p><p><span style="color: rgb(112, 48, 160);">•    Analysis of trouble trends and proposals for recurrence prevention measures</span></p><p> </p><p>［ポジションの魅力］ <span style="color: rgb(112, 48, 160);">Attractive Points of the position</span></p><p>•    最先端ノード（2nm世代）の開発に携わることができる</p><p>•    立ち上げフェーズならではの技術選定・開発</p><p>•    グローバルで通用する半導体技術者スキル</p><p> </p><p><span style="color: rgb(112, 48, 160);">•    You can be involved in the development of cutting-edge nodes (2nm generation)</span></p><p><span style="color: rgb(112, 48, 160);">•    Technology selection and development unique to the launch phase</span></p><p><span style="color: rgb(112, 48, 160);">•    Be part of the globally recognized semiconductor engineering skills</span></p><p> </p><p>We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.</p><p> </p><p>We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.</p><br><br><strong>Work Experience </strong><br><p>［応募条件］ Requirements </p><p>■必須要件■ Must Have</p><p> ※経験年数 ： 2年以上</p><p>•    会社のITシステムの運用支援・ヘルプデスクなど問題対応の経験</p><p>•    UNIX・Windowsのシステムコマンド、Shellスクリプト、FTPコマンドを手順書に従い実行出来る </p><p>•    現場からの問題報告を理解でき、手順書に従い問題回復、現場への指示を行うことが出来る</p><p>•    製造ラインの稼働を交代制勤務で24ｈx365日支えるという泥臭い業務にも前向きに取り組め</p><p>•    現場サポートや問題解決をし、結果として感謝されることに働き甲斐を感じることができる </p><p>•    経験の浅いメンバーを指導・管理出来る</p><p>•    Excel: 中級レベル以上（問題管理表をExcelなどで管理出来るレベル）</p><p>•    その他: UNIX・Windowsのシステムコマンド、Shellスクリプト、FTPコマンドを手順書に従い実行出来る</p><p> </p><p><span style="color: rgb(107, 36, 178);"> ※Required years of experience – 2 years </span></p><p><span style="color: rgb(107, 36, 178);">•    Experience in supporting company IT system operations and handling issues such as help desk</span></p><p><span style="color: rgb(107, 36, 178);">•    Able to execute UNIX and Windows system commands, shell scripts, and FTP commands by following the instructions</span></p><p><span style="color: rgb(107, 36, 178);">•    Able to understand problem reports from the field and follow procedures to recover issues and give instructions to the site</span></p><p><span style="color: rgb(107, 36, 178);">•    You can positively tackle the grueling task of supporting production line operations through shift work 24/365</span></p><p><span style="color: rgb(107, 36, 178);">•    You can provide on-site support and problem-solving, and find it rewarding to be appreciated as a result.</span></p><p><span style="color: rgb(107, 36, 178);">•    Able to guide and manage inexperienced members</span></p><p><span style="color: rgb(107, 36, 178);">•    Excel: Intermediate level or above (able to manage problem management sheets in Excel or similar software)</span></p><p><span style="color: rgb(107, 36, 178);">•    Other: Execute UNIX and Windows system commands, shell scripts, and FTP commands by following the instructions.</span></p><p> </p><p>■尚可要件■ Good to Have </p><p>•    半導体工場の自動化システムの運用支援経験 </p><p>•    工場の製造ITシステムの運用支援チームでヘルプデスクなど製造現場での問題対応の経験 （MES、自動化システム、品質管理システム、データ基盤など）</p><p> </p><p><span style="color: rgb(107, 36, 178);">•    Experience in supporting the operation of automation systems in semiconductor factories</span></p><p><span style="color: rgb(107, 36, 178);">•    Experience in handling issues on the manufacturing floor, such as helping desks in the factory manufacturing IT system operations support team (MES, automation systems, quality management systems, data infrastructure, etc.)</span></p><p> </p><p>■語学力■ Language Skill</p><p>•    英語‐ 会話レベル（尚可）</p><p>•    日本語‐ JLPT N2 以上</p><p> </p><p><span style="color: rgb(107, 36, 178);">•    English – Conversation level (preferred)</span></p><p><span style="color: rgb(107, 36, 178);">•    Japanese – JLPT N2 or above  </span></p><p> </p><p><strong>[待遇・福利厚生]</strong></p><p><span style="background-color: white;">◆昇給年1回 ※契約社員は更新のタイミングで見直しあり</span></p><p><span style="background-color: white;">◆通勤手当（上限2万円/月）</span></p><p><span style="background-color: white;">◆給与詳細：完全年俸制（1/12を毎月支給）</span></p><p><span style="background-color: white;">◆残業手当　</span></p><p><span style="background-color: white;">◆各種社会保険完備</span></p><p><span style="background-color: white;">・ 厚生年金</span></p><p><span style="color: rgb(99, 112, 133); background-color: white;">・ 健康保険</span>（<a href="https://www.tjk.gr.jp/" rel="noopener noreferrer" target="_blank">TJK : 東京都情報サービス産業健康保険組合</a>）</p><p><span style="background-color: white;">・ 雇用保険</span></p><p><span style="background-color: white;">・ 労働者災害補償保険</span></p><p><span style="background-color: white;">◆健康診断（被扶養者健康診断、人間ドック、婦人科健診など）　</span></p><p><span style="background-color: white;">◆65歳定年制 ※役職定年なし</span></p><p><span style="background-color: white;">◆社内研修制度（オンライン）</span></p><p><span style="background-color: white;">◆試用期間3ヶ月、業務・待遇変更なし</span></p><p><span style="background-color: white;">◆受動喫煙防止対策：あり（屋内禁煙）</span></p><p> </p><p><strong style="color: rgb(107, 36, 178);">[Welfare]</strong></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Salary increment once a year</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Commuting allowance (up to 20,000/month)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Salary details: Full annual salary system (1/12 paid monthly)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Overtime allowance</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Equipped with various social insurance</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">・ Welfare pension</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">・ Health insurance (</span><a href="https://www.tjk.gr.jp/" rel="noopener noreferrer" target="_blank">Tokyo Information Service Industry Health Insurance Association</a><span style="color: rgb(107, 36, 178); background-color: white;">)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">・ Employment insurance</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">・ Worker's Accident Compensation Insurance</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Health checkup (health checkup for dependents, medical checkup, gynecological checkup, etc.)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Retirement age is 65 years old *No retirement age for positions</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Referral recruitment system (with benefits)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ In-house training system (online)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Trial period: 3 months, no change in duties or benefits</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Measures to prevent passive smoking: Yes (no smoking indoors)</span></p><p><strong> </strong></p><p><strong> [休日休暇]</strong></p><p><span style="background-color: white;">◆年間休日120日以上</span></p><p><span style="background-color: white;">◆完全週休2日制（土・日）</span></p><p><span style="background-color: white;">◆祝日</span></p><p><span style="background-color: white;">◆年末年始休暇</span></p><p><span style="background-color: white;">◆有給休暇</span></p><p><span style="background-color: white;">◆産前産後休暇</span></p><p><span style="background-color: white;">◆育児休暇</span></p><p><span style="background-color: white;">◆介護休暇</span></p><p><span style="background-color: white;">◆忌引休暇　</span></p><p><span style="background-color: white;">※常駐先の業務にともなって休日・休暇は変動の可能性があります。すべて大手メーカーのため、年次休暇などは充実している場合がほとんどです。</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">  </span></p><p><strong style="color: rgb(107, 36, 178);">[Vacations]</strong></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Total holidays: over 120 days off per year</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ 2-day weekend system (Saturday and Sunday)</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ National Holidays</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ New Year holidays</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Paid vacation</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Prenatal and post-natal leave</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Childcare leave</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Nursing care leave</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">◆ Bereavement leave</span></p><p><span style="color: rgb(107, 36, 178); background-color: white;">*Holidays and vacation days may change depending on the work place you are stationed. Since they are all major manufacturers, most have generous annual vacations</span></p><p> </p><br><br>