Full-Time

Senior Customer Success Architect

Consent & Preferences

Confirmed live in the last 24 hours

OneTrust

OneTrust

1,001-5,000 employees

Data privacy and governance management platform

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$86.3k - $129.4kAnnually

+ Bonus + Equity + Commission

Senior

Washington, USA + 6 more

More locations: California, USA | Waterbury, CT, USA | Nevada, USA | Colorado, USA | Rhode Island, USA | New York, NY, USA

This role may have specific flexible, hybrid, or in-office requirements.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Product Management

You match the following OneTrust's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS in a related subject is required
  • 4-6+ years in a role within software consulting or related experience
  • Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
  • Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
  • Practical experience in troubleshooting software and web services
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • Strategic thinking, problem-solving, and decision-making capabilities
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • Experience within the Technology/SaaS industry
Responsibilities
  • Create long-term relationships with OneTrust product, development, and technical teams
  • Work with our Customer Success Managers to deliver outcome-based product solutions
  • Translate business requirements into functional and technical product solutions
  • Spreading expertise by hosting trainings, client sessions, webinars, and informal teaching as new offerings and enhancements are developed, you contribute to scoping their development, adoption, and stabilization
  • Work daily with key stakeholders to provide solutions, guidance and product expertise
  • Accelerate customer value through your knowledge of the OneTrust solutions
  • Provide timely resolutions across all customers of the team
  • Advocate for Customer Success team by understanding the key business requirements of their customers and internally with our Product and Engineering Teams
  • Provide training on new features and accelerate adoption by understanding of their usage
  • Conduct assessments to review customer product usage and provide recommendations for improvement
  • Share our product direction with our customers and share customer input with our product and engineering teams
  • Develop technical solutions to customer problems and initiatives
Desired Qualifications
  • Experience in using software for reporting and task management such as Salesforce preferred
  • Proficiency in JavaScript, HTML, and CSS with experience in tracking technologies such as Google Tag Manager, Adobe Launch, Tealium iQ, or Ensighten Manage; familiarity with single-page application (SPA) development preferred
  • Strong understanding of APIs (RESTful, SOAP, JSON, XML) and experience with back-end languages like Python, Java, or PHP; proficiency with API testing tools (e.g., Postman) and encryption techniques
  • Hands-on experience with mobile development environments (Android Studio, Xcode) and frameworks such as React Native, Flutter, or Xamarin; knowledge of languages like Swift, C#, and C++ for native app development

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically and in accordance with legal requirements.

Company Stage

Late Stage VC

Total Funding

$1.1B

Headquarters

Atlanta, Georgia

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI governance tools boosts OneTrust's market potential.
  • Partnerships with cloud providers like Microsoft Azure expand platform accessibility.
  • Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

What critics are saying

  • Emerging privacy tech startups may erode OneTrust's market share.
  • Rapid AI technology evolution could outpace OneTrust's platform capabilities.
  • Over-reliance on partnerships may expose OneTrust to performance risks.

What makes OneTrust unique

  • OneTrust offers a comprehensive platform for data privacy and governance management.
  • The platform automates compliance with global data privacy regulations, reducing manual efforts.
  • OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

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Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget