Wow Captain
Marriott International
Wow Captain
Marriott International
Manages and franchises hotels around the world
POSITION SUMMARY
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
EU work authorization is a must.
Good communication level of English and Hungarian is a must.
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: Less than 1 year supervisory experience.
License or Certification: None
ABOUT THE PROPERTY
Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site), the hotel is housed in the impressive Drechsler Palace on the city’s most luxurious shopping street located directly across from the State Opera House. W Budapest features 151 stylish guest rooms and suites, including one Black Swan, the brand’s lux-take on the Presidential Suite. The hotel offers a destination restaurant and a destination bar, both sure to be embraced by locals as a place to mix and mingle, as well as the signature W Lounge, the brand’s evolution of the traditional hotel lobby, where guests can go to see and be seen. Three meeting and event spaces, including a Great Room for larger celebrations, are available, along with an Away® Spa, FIT® fitness center, and WET® pool. Guests can also expect the W brand’s signature Whatever/Whenever® service philosophy, providing guests whatever they want, whenever they want it.
ABOUT THE BRAND
At W we go all in. We are vibrant, alluring, and personal. We don’t take ourselves too seriously. We are irreverent, energetic, and spontaneous. We have an edge. We are bold, brave, and confident. We do everything with intention. We are sophisticated, thoughtful, and aspirational. W sits alongside luxury and is not confined by it, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. We stimulate our guests to ignite curiosity and expand worlds. We share our guests’ passions, providing insider access to what’s new and what’s next. If you’re ready to create the energetic W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels. W Hotels does not recruit, we cast Talent.
BENEFITS WE OFFER:
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Manages and franchises hotels around the world
Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.
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