Lead 1 – Spares Account Management

Education:

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Operations Management, or a related field.
• Master’s degree or equivalent advanced qualification is preferred.

Responsibilities:

• Serve as the primary point of contact and single point of accountability for assigned strategic customers regarding spare parts planning, inventory management, service fulfillment, and business performance.
• Build and maintain strong customer relationships through regular face-to-face meetings, operational reviews, and business reviews; travel to customer sites as required.
• Understand customer business plans, installed base, technology and product roadmaps, maintenance schedules, and changing demand requirements, and translate these inputs into actionable spare parts strategies.
• Lead demand planning and forecasting for Install and Qualification, warranty, recommended spare parts, maintenance parts, and critical spare parts requirements.
• Analyze historical consumption, equipment population, maintenance plans, non-conformance trends, and customer demand signals to improve forecast accuracy and proactively identify risks.
• Manage customer consignment and billable spare parts inventory to ensure availability while reducing excess and obsolete inventory and improving inventory utilization, turns, and working capital.
• Coordinate with Global Demand Planning, Buyers, Procurement, Supply Chain Planning, Logistics, Service Operations, Customer Service Representatives, and account teams to resolve supply constraints and support on-time delivery.
• Lead customer communication and recovery actions for critical shortages, delivery risks, and escalations; technical issues remain owned by the account and technical support teams.
• Own account-level KPI performance, reporting, and corrective actions, including customer satisfaction, forecast accuracy, inventory availability and utilization, service level/fill rate, on-time delivery, and spare parts revenue growth.
• Prepare and present periodic customer and internal business performance reviews, including risks, improvement plans, decisions required, and follow-up actions.
• Drive continuous improvement and digitalization across forecasting, inventory analytics, supply chain visibility, and end-to-end spare parts processes.
• Other duties as assigned.

Requirements

• 8+ years of experience in strategic account management, customer operations, service parts, supply chain, demand planning, inventory management, or a related discipline.
• Experience managing complex customer relationships and influencing cross-functional, regional, and global stakeholders without direct authority.
• Demonstrated knowledge of spare parts forecasting, inventory optimization, order fulfillment, service levels, and supply chain risk management.
• Experience in the semiconductor equipment or another complex, high-technology manufacturing or service environment is preferred.
• Strong business acumen with the ability to connect customer requirements, operational performance, inventory investment, and revenue outcomes.
• Structured and collaborative problem-solving skills, with strong analytical capability and attention to detail.
• Ability to interpret operational data, identify trends and risks, and convert analysis into clear account strategies and corrective actions.
• Experience working with SAP and planning or customer-management systems; proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Excellent communication, presentation, negotiation, and stakeholder-management skills, including professional English proficiency in writing and speaking to support global collaboration.

•  Ability and willingness to travel regularly to customer sites and