Claims Adjuster

Seren Specialty Insurance (SEREN) is a boutique program management and insurtech company providing insurance solutions to the specialty liability insurance market. SEREN offers beginning to end policyholder, underwriting, claims management, risk management and distribution services. By providing a platform with a full suite of services we can maximize the use of capital within the insurance industry to our owned and contracted companies.

We are seeking a highly qualified and experienced individual to join our team as a Trucking Property Damage Claims Adjuster. The ideal candidate will have a strong background in commercial auto and trucking liability claims, with specific expertise in investigating, evaluating, negotiating, and resolving third-party property damage claims.

100% Remote

Job Responsibilities:

Property Damage Claims Management

• Independently manage commercial trucking property damage claims from initial assignment through final resolution.
• Investigate and evaluate liability, damages, and coverage considerations associated with commercial auto accidents.
• Handle third-party vehicle damage, total losses, loss of use, rental expenses, diminished value, towing, storage, cargo-related property damage, and other associated property damage exposures.
• Review police reports, witness statements, photographs, repair estimates, and investigative findings to determine liability and appropriate settlement values.
• Evaluate vehicle repair estimates, total loss valuations, salvage opportunities, and reasonable repair costs.
• Identify opportunities for early resolution while controlling claim severity and associated expenses.
• Establish, monitor, and maintain accurate claim reserves based on ongoing evaluations and claim developments.
• Ensure timely investigation, documentation, and resolution of assigned claims.

Negotiation and Settlement

• Negotiate settlements directly with claimants, attorneys, repair facilities, insurance carriers, and other involved parties.
• Develop and execute effective settlement strategies that minimize claim costs while ensuring fair and appropriate resolutions.
• Evaluate and challenge unsupported repair estimates, excessive storage charges, loss-of-use demands, and other questionable damages.
• Identify and pursue subrogation and recovery opportunities when appropriate.
• Obtain necessary settlement documentation and releases before issuing payments.
• Resolve claims within established settlement authority and company guidelines.

Communication and Customer Service

• Maintain proactive and professional communication with insureds, claimants, attorneys, investigators, and internal stakeholders.
• Provide timely claim updates and clearly communicate liability decisions, settlement positions, and next steps.
• Build productive relationships with policyholders and transportation industry partners.
• Respond promptly to correspondence, inquiries, and time-sensitive claim matters.
• Work collaboratively with the claims team to ensure efficient claim handling and consistent service standards.

Compliance and File Management

• Maintain accurate, thorough, and timely claim file documentation.
• Ensure compliance with applicable state regulations, claims handling requirements, and company procedures.
• Prepare clear liability evaluations, settlement recommendations, and claim summaries.
• Monitor claim activity and maintain appropriate diaries and follow-up procedures.
• Identify potentially fraudulent, exaggerated, or unsupported claims and escalate concerns when appropriate.
• Meet established expectations for claim resolution, file quality, responsiveness, and operational efficiency.

Qualifications:

• Minimum of 3 years of experience handling auto or trucking property damage claims.
• Demonstrated experience investigating liability and negotiating third-party property damage settlements.
• Strong understanding of commercial trucking operations, accident investigations, and property damage valuation.
• Experience evaluating vehicle repair estimates, total losses, towing and storage charges, and loss-of-use claims.
• Excellent negotiation, analytical, organizational, and communication skills.
• Ability to independently manage a high-volume caseload and prioritize competing deadlines.
• Strong attention to detail and commitment to timely, accurate claim documentation.
• Ability to work effectively in a fully remote environment.

Comp: 65-85K