Field Service Technician

About Us:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

Job Description:

Field Service Technician/Engineer (Medical Device Laser & Automation Equipment)

Travel-Based Role | 50%+ U.S. Travel with Occasional International Travel

Division: Machine Solutions, Alpine Laser      

Location: Minneapolis, MN (field-based, supporting customers across the Minneapolis area and the U.S.)

Compensation: $33 - $41 per hour

See the World. Solve Complex Challenges. Keep Medical Device Production Running.

Are you a field service technician or engineer with medical device manufacturing experience who does your best work on the road and on the production floor? Join the Aftermarket team at MSI’s Alpine Laser division and support the precision laser and automation equipment that medical device manufacturers rely on to build products that improve patients’ lives. Based in Minneapolis, you’ll travel to customer sites across the Minneapolis area and the U.S., with occasional international trips for training and customer support, to install, maintain, and troubleshoot advanced systems, and you’ll be the expert customers count on when uptime matters most.

Why You’ll Love This Role

·         Travel with purpose: 50%+ travel to customer sites across the U.S., plus occasional international trips for training and customer support

·         Work hands-on with medical device manufacturing equipment, including manual, semi-automated, and fully automated systems

·         Directly support the production of medical devices that make a difference for patients

·         Grow your career through advanced technical training

·         Collaborate closely with Engineering, Quality, and Operations teams

·         Mentor junior technicians and lead field projects

What You’ll Do

·         Lead equipment installations, upgrades, and preventive maintenance at customer sites across the U.S.

·         Diagnose and resolve mechanical, electrical, pneumatic, and software issues in fast-paced production environments

·         Provide onsite and remote technical support with fast, reliable response times

·         Train customer operators and maintenance teams on equipment operation and best practices

·         Own service cases from assignment through resolution

·         Complete accurate, detailed service documentation and reports

·         Share field insights with Engineering to improve product quality and performance

·         Support customer visits, Factory Acceptance Testing (FAT), and lab activities

What You Bring

·         2–4 years of field service, maintenance, or technical support experience

·         Proven experience supporting medical device manufacturing equipment, including troubleshooting, preventive maintenance, upgrades, and service repairs

·         Strong working knowledge of electrical, mechanical, and control systems (PLC experience a plus)

·         Ability to read electrical schematics and engineering drawings

·         Hands-on proficiency with tools, multimeters, and diagnostic equipment

·         A methodical, persistent approach to problem-solving and troubleshooting

·         Clear communication skills and a professional, customer-first presence

·         Associate degree or equivalent technical training preferred; engineering degree a plus

Key Requirements

·         Valid driver’s license and willingness to travel 50%+ within the U.S., with occasional international travel

·         Valid passport or ability to obtain one, with no travel restrictions

·         Ability to lift up to 40 lbs and work in industrial and manufacturing environments

Ready to Make an Impact?

If you’re a skilled troubleshooter with medical device manufacturing experience and an appetite for travel, we want to hear from you. Bring your expertise, pack your bags, and help keep critical medical device production running for customers across the U.S. and beyond.

Apply today and build your career with MSI and Alpine Laser.

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Machine Solutions, Inc.