Assistant Area Delivery Manager

Job Description

The Assistant Area Delivery Manager supports the Area Delivery Manager in delivering safe, compliant, and high-performing fulfilment operations. This role plays a critical part in coordinating fulfilment teams, ensuring service excellence across The Warehouse Group brands, and supporting the ongoing commercial viability of the business. 

With direct leadership responsibility for a small team, this role is ideal for a developing operational leader who enjoys being hands-on, thrives in a fast-paced environment, and is passionate about people leadership, safety, and continuous improvement. 

Key Responsibilities Include: 

Operational Support & Performance 

• Support the Area Delivery Manager in achieving DC operational performance targets 

• Deliver service level agreements, customer and store service KPIs, and stock control targets 

• Ensure customer and fulfilment records are accurately maintained 

• Ensure the movement and storage of goods is completed effectively and efficiently 

People Leadership 

• Line manage, coach, and develop a team of fulfilment leaders and team members 

• Support workforce planning, recruitment, scheduling, and training to meet safety and operational requirements 

• Build a high-performance culture aligned to company policies and values 

Safety & Compliance 

• Ensure all operations comply with health and safety regulations and company policies 

• Promote a proactive safety culture through training, engagement, and regular audits 

• Investigate incidents, implement corrective actions, and contribute to a safe working environment 

Stakeholder Collaboration 

• Work closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives 

• Partner with the Safety Partner and HRBP on people, wellbeing, and compliance matters 

• Collaborate with NLG Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations 

• Build strong working relationships with 3PL logistics partners and suppliers to ensure service quality and reliability 

Continuous Improvement 

• Support and lead continuous improvement initiatives across operations and ways of working 

• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes 

• Use data and insights to support informed decision-making and operational improvements 

Qualifications

• Experience in logistics, supply chain, distribution, or fulfilment operations 

• Proven experience leading or supervising teams in an operational environment 

• Strong understanding of health and safety requirements and compliance 

• Ability to collaborate effectively with a wide range of internal and external stakeholders 

• A continuous improvement mindset with the ability to use data to drive outcomes 

Additional Information

What can The Warehouse Group offer you? 

• Career growth and development opportunities within one of New Zealand's largest retail groups 

• Staff discounts across all our brands 

• Take your birthday off on us! 

• Long Service Leave 

• 26 weeks fully paid parental leave, or 10 days additional leave to support your partner 

• Fully paid Jury Service 

• Lifestyle Leave so you can spend more time doing the things you love 

• A supportive, collaborative team environment where your contribution makes a real difference 

If you're passionate about operational excellence, enjoy leading people and take pride in delivering outstanding customer outcomes, we'd love to hear from you.