Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the Role

Four Seasons Hotel Firenze is looking for a talented Concierge to join our team for the 2027 Summer Season. As a member of the Concierge team, you will play a key role in creating unforgettable experiences for our guests by providing personalized recommendations, arranging services and activities, and serving as a trusted local expert. Your passion for hospitality and attention to detail will help ensure every guest enjoys a seamless and memorable stay.

What You Will Do

• Provide personalized recommendations for restaurants, cultural attractions, entertainment, shopping, and local experiences.
• Arrange transportation, restaurant reservations, tours, tickets, and other guest requests.
• Build strong relationships with guests to anticipate their needs and exceed expectations.
• Handle guest inquiries efficiently and professionally, both in person and over the phone.
• Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.
• Resolve guest concerns promptly and effectively, maintaining the highest level of service.
• Maintain up-to-date knowledge of local events, attractions, and points of interest.
• Support Front Office operations and assist with additional guest service duties when required.

What You Bring

• Previous experience in Concierge, Front Office, Guest Relations, or a similar luxury hospitality role.
• Excellent communication and interpersonal skills.
• Strong knowledge of Florence and Tuscany, with a passion for sharing local experiences.
• Outstanding organizational skills and attention to detail.
• A proactive, positive, and guest-focused attitude.
• Ability to multitask and perform effectively in a fast-paced environment.
• Fluency in Italian and English; a third language is highly appreciated.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons hotels worldwide
• Complimentary dry cleaning of uniforms
• Employee meals
• Staff accommodation, subject to availability

Schedule & Hours

• Full-time seasonal contract for the 2027 Summer Season
• Availability to work rotating shifts, including weekends and holidays, is required

This position is classified at C1 level under the Italian Tourism Collective Labour Agreement (CCNL Turismo), with a starting salary aligned with contractual standards and growth opportunities based on experience.