Senior Technical Lead
Efficio
Senior Technical Lead
Efficio
Global procurement consultancy delivering measurable savings
Due to the expansion into Latin/South America and projected growth in the US, we currently have an opportunity for a highly motivated IT professional with strong technical knowledge and a proven track record of working effectively in the region, understanding, and navigating the cultural environment, whilst helping to drive and mature our IT infrastructure and IT support in the region.
The focus of the role is to support, improve and maintain the IT systems and processes that are key to the effective operation of Efficio staff in the region and if required, across other regions and sites. Following the structure, policies and process set out by the IT Director and management team.
To ensure the availability and security of all systems supporting the wider organisation as required to support Efficio in line with the IT and business strategy and objectives.
Liaising with suppliers to support our technical supply chain in the region
Ownership of key infrastructure (i.e. Airtime agreements, cloud services, core network)
Respond to and diagnose networking issues with either the office network or employee machines
Respond to and diagnose major incidents and any escalated issues
Lead internal technical projects through its complete lifecycle (inception to delivery)
Ensure and help maintain security of data and network access
To help deploy and maintain Efficio assets across the network
Provide local and remote IT support to user base – as required, where appropriate
Maintain/adhere to policies, standards, and procedures – where appropriate suggest/advise changes/amendments
Maintain Asset Register/Catalogue – ensuring information is current
Work in line with agreed standards and processes relevant to the role
Develop and improve processes relevant to the role
Ensure work is carried out in line with agreed SLA’s
To work in accordance with agreed delivery standards and documentation including ISO 27001
Train users in line with introduction of new solutions and technologies
On-board new joiners and off-board leavers
MS Office 365 suite administration
Microsoft Endpoint Manager/Intune
Azure Active Directory
Azure Services
SharePoint Subscription Edition (preferable)
Jira & Confluence (preferable)
Proven working experience in enterprise/professional environment
Engaging, exceptional comms – verbal and written
Excellent Customer Service/Client-facing skills
Strong problem-solving skills – creative, out of the box thinking
Proven troubleshooting experience – hardware/software issues
IT or Business-related degree or equivalent
Relevant technical qualifications
At least 5 years’ relevant experience within a hands-on technical role
Ideally worked within a service delivery environment
Confident hands-on approach to IT Services good communication skills both written and oral
High level of commitment with a flexible, ‘can do, will do’ approach
Team player
Spanish speaker
Efficio is a global procurement consultancy that helps organizations cut costs, streamline internal processes, and upskill procurement teams to realize savings faster and sustain them over time. It delivers savings through the Procurement Engine, a deployment model that combines 400+ consultants with its bespoke procurement technology platform, eFlow. This approach leverages deep category knowledge and a shared knowledge base to benchmark and transform a client’s procurement capabilities. Unlike typical firms, Efficio emphasizes on-demand expert support plus technology-enabled processes to achieve measurable, long-lasting value. Its goal is to deliver greater cost savings more quickly and sustainably, enabling clients to operate more efficiently and compete more effectively.
Explore more opportunities at Efficio