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ASSA ABLOY

Global leader in access solutions

Service Techniker - m/w/d, Remote Service & Technical Coordination

Field ServicePosted on Nov 13
Full-timeGrödig, Austria

About the Job

Requirements

  • Completed technical education, such as HTL in electronics, mechatronics, or IT, an apprenticeship, or equivalent.
  • Relevant practical experience in technical service, in field or inside service; experience with access or parking systems is advantageous.
  • Good knowledge of Windows and networking, including VPN and remote access, and basic database knowledge such as SQL.
  • Experience with ticketing systems and remote-support tools.
  • Willingness to share knowledge and coach colleagues.
  • Very good communication skills and a calm, structured working style, including under time pressure.
  • Openness to new digital services and AI-supported ways of working.
  • Fluent spoken and written German and English.
  • Willingness to travel occasionally, approximately 10%.

Responsibilities

  • Analyze and resolve customer issues remotely involving hardware, software, databases, and networks.
  • When remote resolution is not possible, plan on-site visits and brief technicians so they can resolve the issue on the first visit.
  • Serve as the first technical point of contact for the technician team, including by telephone during field assignments.
  • Plan service assignments and on-call duties and make short-notice schedule changes as needed.
  • Support service leadership with the team's technical coordination.
  • Maintain the knowledge base, onboard new colleagues, and deliver training.
  • Document all cases in the ticketing system and escalate difficult cases to specialist departments.
  • Identify recurring issues and proactively support customers, including remote maintenance and pre-season checks.

Desired Qualifications

  • Experience in technical service for access or parking systems.

About the Company

ASSA ABLOY

Global leader in access solutions

ASSA ABLOY provides access solutions including mechanical locks and electronic security systems to secure doors, buildings, and identities. Its products work by combining physical locks with digital access control: mechanical locksets for doors, electronic locks and smart cylinders that can be opened via codes, cards, keys, or mobile apps, and identity solutions from HID Global that manage secure credentials and access permissions across systems. The company differentiates itself through a large, diversified portfolio of brands and products, a long track record of strategic acquisitions (such as Yale Locks and HID Global), and a global presence in over 70 countries, which lets it serve many customers and integrate hardware with software and identity management. The goal is to maintain leadership in the access-solutions market by expanding offerings, geographic reach, and coordination across physical security and identity technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1880

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