C

Chubb

Global property & casualty insurer

Transformation Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Bachelor's
Hong Kong
In Person
Business & StrategyBusiness Analysis

About the job

Requirements
  • A bachelor's degree in Business, Information Technology, or a related field is required.
  • At least 3 years of experience as a Business Analyst, with a proven track record in insurance operations or financial services.
  • Strong familiarity with the artificial intelligence landscape, including understanding how large language models and automation tools can be applied to business processes.
  • Demonstrated experience in process mapping and business architecture using tools such as Visio.
  • Proficiency in Agile software development lifecycles and tools such as Jira and Confluence.
  • Ability to present complex requirements to senior stakeholders.
  • Experience working in a cross-functional or matrix environment alongside IT, Compliance, and Operations teams.
  • Ability to work independently in a fast-paced, flat organization.
  • Proficiency in spoken and written English and Cantonese.
Responsibilities
  • Analyze end-to-end insurance workflows, including underwriting, claims, policy owner servicing, and customer service, to identify friction points and opportunities for AI intervention.
  • Document future-state processes integrating AI tools, ensuring they are practical, scalable, and compliant with insurance regulations.
  • Assist in developing business cases for transformation initiatives by gathering data on return on investment, efficiency gains, and customer impact.
  • Collaborate with AI engineers and data scientists to ensure technical solutions reflect operational realities and business logic.
  • Participate in stakeholder discovery sessions to translate business goals into detailed functional and non-functional requirements.
  • Create user stories, process maps, and functional specifications for engineering teams.
  • Translate between technical teams and business units to ensure shared understanding of project scope and requirements.
  • Track key performance indicators to measure AI deployment outcomes, including processing time reductions and accuracy improvements.
  • Coordinate user acceptance testing and post-implementation reviews to ensure delivered solutions meet business needs.
  • Investigate operational bottlenecks and edge cases in existing systems, proposing pragmatic adjustments or technological fixes.
  • Prepare reports and insights for senior leadership to track transformation initiative progress.
  • Work within Agile frameworks to manage backlogs, prioritize features based on business value, and participate in sprint ceremonies.
  • Support adaptation of global transformation mandates to local market realities so AI patterns work effectively in the local context.
  • Produce change management artifacts to help end users transition to new AI-enabled processes.
Desired Qualifications
  • Professional certification in Agile, such as CSM or CSPO.
  • Direct experience in life insurance operations, including policy administration, underwriting, or claims systems.
  • Proficiency in Mandarin.

About the company

C

Chubb

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Website

Chubb is the world’s largest publicly traded property and casualty insurer, offering a wide range of insurance products across 54 countries, including commercial and personal P&C, personal accident and supplemental health, reinsurance, and life insurance. It underwrites by assessing, pricing, and managing risk, and it pays claims fairly and promptly under policy terms. Its scale, broad product lines, global reach, and strong financial strength help it serve diverse clients and handle large or long-tail risks with confidence. Its goal is to help people and businesses manage risk through clear policy terms, reliable protection, and steady financial resilience.

Company Size

10,001+

Company Stage

IPO

Headquarters

Zurich, Switzerland

Founded

1985

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 premiums rose 3.6%, with P&C underwriting income up 18.8%.
  • Record investment income hit $1.76 billion pre-tax in Q2 2026.
  • Vaultik partnership expands embedded high-net-worth insurance through AI authentication and instant quoting.

What critics are saying

  • Evan Greenberg plans a 20% global headcount cut over three years.
  • Large-account property pricing softened in Q2 2026, squeezing commercial growth.
  • A severe catastrophe cluster or marine war loss can erase underwriting gains fast.

What makes Chubb unique

  • Chubb is the largest publicly traded P&C insurer, with 54-country operating reach.
  • Its July 2026 Q2 combined ratio of 83.8% shows disciplined underwriting.
  • Digital leadership now splits AI science, platform execution, and partnership growth.

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Benefits

  • Performance Bonus

Growth & Insights and Company News

6 month growth

11%

1 year growth

11%

2 year growth

11%
Yahoo Finance
Oct 22nd, 2026
Travelers and Chubb keep 16 cents of every premium dollar, backed by $272B in investments

Travelers and Chubb keep about 16 cents or more of every premium dollar as underwriting profit, making them appealing to growth-minded investors. Travelers posted an underlying combined ratio of 84.1% in the third quarter of 2026. Chubb's ratio was 81.3% in the US, 86.4% abroad, and 80.7% in reinsurance. A ratio below 100% signals a profit. Premiums are paid up front and claims later, so insurers can invest the "float" in between. Travelers' portfolio is worth $100 billion and Chubb's $172 billion. Travelers earned nearly $1.1 billion in investment income in the second quarter, and Chubb more than $1.7 billion. Both trade above their five-year average price-to-book ratios, and each yields just over 1%, so value and income investors may look elsewhere.

Yahoo Finance
Oct 21st, 2026
Chubb shares up 105% in five years: is the $357.75 price still undervalued?

Chubb shares have returned 105.5% over the past five years, and the stock now trades at $357.75 and 12.3 times earnings. An Excess Returns analysis by Simply Wall St asks whether the insurer's returns on capital justify that price. The model uses a book value of $195.45 per share and a stable earnings estimate of $30.40 per share, based on forecasts from 12 analysts. It puts the excess return at $14.57 per share, with average return on equity of 13.56%. Chubb Wealth recently partnered with Hamilton Lane to widen access to private market investments in Hong Kong. That may add fee income and options for deploying capital. Chubb reported record adjusted net investment income of $1.88 billion on a $175 billion invested asset base.

PR Newswire
Oct 20th, 2026
Chubb posts record $2.98B core operating income in Q3 as net premiums written rise 1.9% to $15.1B

Chubb reported third-quarter net income of $2.84 billion, or $7.30 per share, up 1.5% and 4.4% respectively. Core operating income was $2.98 billion, or $7.66 per share, down 2.2% in total and up 0.8% per share. Consolidated net premiums written rose 1.9% to $15.1 billion. The property and casualty (P&C) combined ratio was 84.1%, with underwriting income of $2.06 billion. Catastrophe losses reached $705 million, against $285 million a year earlier. For the nine months, net income hit a record $8.02 billion, and core operating income a record $8.60 billion. Chief executive officer Evan Greenberg called it "a really strong quarter." The company returned $1.57 billion to shareholders in the quarter.

Yahoo Finance
Oct 1st, 2026
AM Best affirms Chubb Perú's A rating with stable outlook

AM Best has affirmed the Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Rating of "a+" (Excellent) for Chubb Perú S.A. Compañía de Seguros y Reaseguros, with stable outlooks. The ratings reflect the company's strongest balance sheet strength, adequate operating performance, neutral business profile and appropriate enterprise risk management. Chubb Perú, which began operations in 1998, is the ninth-largest insurance operation in Peru as of August 2026. The company maintains a diversified portfolio, with 47% in property/casualty products, 40% in accident and health, and 13% in life insurance. The insurer's total capital base reached $46 million in 2025, whilst recording historic net income of $10.4 million. The company continues to post profitable results through August 2026.

Associated Press
Aug 19th, 2026
Vaultik partners with Chubb to offer AI-powered watch and jewellery authentication, valuation and insurance

Vaultik has partnered with Chubb to streamline the process of authenticating, valuing, and insuring watches and jewellery. Through Vaultik's platform, owners can photograph their items and receive AI-powered authentication and valuation results, reviewed by experts at Birmingham Assay Office. Eligible customers can then request insurance quotes from Chubb and purchase coverage digitally within the same application. The collaboration addresses a traditionally fragmented process that typically requires separate appointments for appraisal and insurance. The service is available through Vaultik's Collect App and can be offered by retailers, jewellers, and marketplace sellers. Vaultik currently partners with WhatNot and eBay Live. Vaultik's KYP protocol generates authentication and valuation outputs from photographs, whilst Birmingham Assay Office provides specialist review. Chubb underwrites the insurance coverage for eligible items.