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Farmers Insurance

Multiline insurer of auto and home

Agency Contract Management Specialist

Customer SupportUpdated on Nov 14
Full-timeNo salary listedHybrid

About the Job

Requirements

  • High school diploma or equivalent is required.
  • Two to three years of service-related experience is required.
  • Basic proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint, keyboard usage, and navigating web-based programs is required.

Responsibilities

  • Apply problem-solving and critical-thinking skills to prioritize, analyze, clarify, and process requests of basic to difficult complexity from internal and external customers across channels related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations, and acquisitions.
  • Demonstrate an understanding of customers' needs and ensure they are met.
  • Regularly handle inbound calls, transfers, and/or key/national account requests.
  • Ensure compliance with department and company procedures, standards, and applicable regulations.
  • Follow up as needed with appropriate people to gather missing information, resolve problems, and complete requests within department service and quality standards.
  • Advise customers through the appropriate media when requests have been completed.
  • Update processing systems and other tools to reflect work activity and communication with customers.
  • Identify and report system defects.
  • Recommend and help implement approved system, process, and other improvements to reduce waste and deliver a better customer experience.
  • Support system testing for transactions of basic to difficult complexity as assigned.
  • Perform other duties as assigned.

About the Company

Farmers Insurance

Multiline insurer of auto and home

Farmers Insurance Group offers auto, home, life, and business insurance plus related financial services across all 50 states. Policies are underwritten and supported by risk management and claims handling, with sales through a mix of exclusive and independent agents who focus on long-term relationships. It stands out by combining nationwide coverage with a multiline product lineup and an emphasis on ongoing service and cross-selling rather than one-off transactions. Its goal is to protect customers’ assets and finances with reliable coverage while growing its business through lasting relationships.

Company size
10,001+
Company stage
Debt Financing
Total funding
$300M
Headquarters
Los Angeles, CA
Founded
1928

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