Field Quality Manager
No salary listed
Senior
Bachelor's
Orlando, FL, USA
HybridPrimarily home-based; requires up to 75% travel to airports across the United States.
Operations & Logistics
No H1B Sponsorship
US Citizenship Required
About the job
Requirements
- A bachelor's degree or equivalent experience in a relevant field is required.
- At least 5 years of experience in field management, logistics, or data analytics is required.
- Experience collecting, analyzing, and organizing data to identify and drive preferred results is required.
- The candidate must be able to perform effectively and accurately under pressure.
- The candidate must have strong organizational skills, attention to detail, and excellent writing skills.
- Proficiency with Microsoft Office Suite is required.
- The candidate must be able to travel up to 75%.
- The candidate must be able to obtain Public Trust Security Clearance; U.S. citizenship is required.
- The candidate must be able to move about job sites, including uneven terrain, stairs, ladders, scaffolding, or elevated work areas.
- The candidate must be able to stand, walk, bend, kneel, or climb for extended periods, up to 8 hours per shift.
- The candidate must be able to lift, carry, or move up to 25 pounds, such as inspection equipment or samples.
- The candidate must be able to use measuring tools, testing instruments, and inspection equipment.
- The candidate must be able to see and distinguish details needed to assess materials, welds, finishes, or documents, with corrective lenses or assistive tools as needed.
- The candidate must wear required personal protective equipment, including a hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable.
Responsibilities
- Manage field support personnel to ensure program performance requirements are met and provide customer service as the point of contact for issue resolution.
- Serve as a liaison between the Director of Operations, customer leadership, and airport stakeholders.
- Support field operations in achieving division goals, complying with regulatory requirements, and improving airport operations.
- Ensure consistent compliance with contract regulations.
- Develop and foster a philosophy of continuous improvement across the region.
- Promote the principle that compliance in quality, safety, and training is essential to successful operations.
- Work closely with and provide direct oversight to the original equipment manufacturer field team to audit the performance of corrective maintenance and preventive maintenance implementation, drive the preventive maintenance schedule, and improve program performance.
- Analyze data for deviations from contract requirements, trend data for systemic issues, and develop effective preventive actions.
- Demonstrate proficiency with maintenance ticketing systems and monitor data quality compliance.
- Prepare, edit, and revise procedures and policies based on process improvement needs or changes in regulatory requirements.
- Identify and develop cost-saving and revenue opportunities.
- Drive communication throughout the organization and build relationships that encourage participation and innovation in problem-solving strategies to meet regional contractual objectives.
- Prepare briefings and present complex technical information to technical and non-technical audiences.
- Communicate project details and technical concepts clearly, confidently, and accurately to customers, stakeholders, and team members.
- Conduct regularly scheduled meetings with Transportation Security Administration airport management, stakeholders, and TechFlow quality staff to develop, monitor, and evaluate progress.
Desired Qualifications
- Experience with Transportation Security Administration airport operations is preferred.
- Experience managing contracts with multiple subcontractors while meeting specific service-level agreements is preferred.
About the company
TechFlow modernizes and maintains government IT applications and runs a nationwide field-service network to support equipment and facilities. It uses Agile and SAFe to build software in small increments, automate testing, and coordinate field technicians for around-the-clock maintenance, while guiding the ATO process for secure apps. Being employee-owned and led by former OEM and systems-integrator leaders helps it blend integration with ongoing optimization and move quickly on large government programs, with a strong emphasis on information assurance. Its goal is to deliver secure, reliable, and well-maintained government IT and software systems that enable missions and exceed customer expectations.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
San Diego, California
Founded
1995
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Simplify's Take
What believers are saying
- TechFlow's 2026 website shows continued federal relevance and active contract performance.
- DIU success memo opened civilian and Defense Department EV charger agreements.
- October 2024 Army Reserve OTA expanded TechFlow into 760-plus resilient infrastructure sites.
What critics are saying
- TSA concentration creates renewal risk when the seven-year contract resets after 2030.
- Federal procurement shocks or protests could stall EV and microgrid expansion programs.
- Employee-owned staffing limits make execution failures existential across TSA, Army Reserve, and DIU work.
What makes TechFlow unique
- TechFlow is 100% employee-owned, a rare structure in federal services.
- TechFlow won a $2.1 billion TSA contract, anchoring long-term airport maintenance revenue.
- TechFlow secured a 2024 sole-source OTA for 760-plus Army Reserve EV sites.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Employee Stock Ownership Plan
- Tuition Reimbursement
- Employee Referral Bonus