Forward Deployed Strategist
Magic
Forward Deployed Strategist
Magic
AI software engineer for end-to-end development
You’ll own relationships with our restaurant partners and ensure they get meaningful value from Loyalist over the long term. You’ll lead implementations, design creative solutions for each restaurant’s needs, grow accounts, and work closely with our founders and engineers to shape the product.
This is a highly hands-on role. Every restaurant operates differently, so you’ll regularly design custom workflows, troubleshoot complex issues, and help translate real operational needs into product improvements.
The role blends customer strategy, consulting, data analysis, product feedback, and project management. We’re looking for someone thoughtful, resourceful, and comfortable operating in ambiguity while building scalable solutions.
Serve as the main point of contact for our enterprise restaurant groups
Build relationships with operators and decision makers. Develop a deep understanding of how each restaurant operates and identify product needs
Onboard restaurant teams, integrate their data, train their teams, and recommend ways to use Loyalist. Be an expert at Loyalist.
Identify and pursue expansion opportunities
Answer partner questions, debug issues, and come up with workarounds quickly. There will be a lot of ambiguity in this role, as every restaurant operates differently! Sometimes this requires finding a Plan B, C, D, E, etc.
Use data and best practices to answer questions like: “How do I increase repeat visits?” “How do I boost my Google reviews?”
Analyze guest and sales data to uncover insights like: “Who are my top 100 spenders?” “Who should I invite to my next event?”
Partner closely with engineering and founders to share customer feedback, improve the platform, and tell customer stories
Contribute to docs, “How-to” guides, and templates for restaurants to learn the product
Stay on top of industry trends and emerging restaurant tech
4+ years in tech, consulting, customer success, or account/project management
Strong relationship skills. You’re comfortable working with everyone from a GM to a Director of Ops to a CMO
Ability to translate technical concepts into restaurant-friendly language
Highly organized, proactive, and reliable. You follow through and keep things moving
Comfortable working with data and dashboards. You enjoy finding patterns and insights
A partnership mindset, you’re willing to go above and beyond to make customers love our product
Able to work independently and collaboratively in a fast-paced, evolving environment
Bonus: Experience in or around restaurants
Bonus: Familiarity with SQL or data analysis tools
In-person collaboration five days a week in our SoHo office
Comprehensive health, dental, and vision coverage (FSA and HSA options)
Daily lunch from NYC’s best restaurants, you pick all the spots your first week
Competitive salary: $100K–$150K + equity
Unlimited PTO
Access to coveted reservations in NYC.
Magic is a San Francisco-based AI company building an AI software engineer that acts as a collaborative teammate for software development, capable of handling large end-to-end tasks with minimal human supervision and aiming for artificial general intelligence. Its approach combines frontier-scale pre-training, domain-specific reinforcement learning, ultra-long context, and high inference-time compute, centered on a Long-Term Memory model that can process very large codebases. The company differentiates itself by enabling end-to-end software development with a memory-equipped agent rather than just a tool, leveraging a very large context window to understand entire projects. Its goal is to automate complex software engineering tasks and advance toward AGI in the software development domain.
Explore more opportunities at Magic