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All Accor

Global hotel management, franchising, loyalty program

Reservations Executive

Hotel Guest ServicesUpdated on Nov 11
Full-timeMexico City, CDMX, MexicoMX$15k /moIn-person

About the Job

Requirements

  • At least 1 year of experience in Reservations, Front Desk, Revenue Management, or a related area.
  • Knowledge of reservation systems (PMS/CRS), sales channels, and reconciliations.
  • Availability to work Monday through Friday and take weekend on-call shifts.
  • Ability to handle confidential information and focus on results.

Responsibilities

  • Audit reservations entered the previous day, checking rates, dates, segments, channels, guarantees, taxes, and guest information, and promptly correct discrepancies.
  • Review cancellations and modifications and prevent duplicate reservations.
  • Compare History & Forecast reports and other indicators, and escalate significant variations to Revenue.
  • Validate transaction adjustments and pending charges, coordinating corrections with Finance as needed.
  • Audit no-shows and guaranteed reservations, processing charges or exceptions according to policy.
  • Monitor general and personal email accounts to promptly follow up on requests, complaints, and payments.
  • Audit arrivals and upcoming reservations, including VIPs, special requests, and incomplete information.
  • Record payment notes and ensure clear instructions for operational teams.
  • Follow up on non-refundable reservations and pending payments.
  • Handle and document calls and quotations, ensuring clarity and conversion.
  • Prevent overbooking by managing inventory and reporting discrepancies.
  • Confirm active rates, policies, and promotions across all channels.
  • Coordinate critical information with Front Office, Revenue, Sales, Finance, and Operations.
  • Audit pending reservations for the next seven days and identify pre-arrival risks.
  • Validate documentation and authorizations for House Use and complimentary rooms.
  • Follow up on commissions and purchase orders.
  • Handle blocks, groups, cutoff dates, and cancellations, alerting Sales and Revenue.
  • Review rate parity and current promotions across all channels.
  • Reconcile OTA reservations with the PMS and extranets, documenting claims.
  • Analyze opportunities and demand and share findings with Revenue.
  • Review open cases and unanswered quotations and improve response times.
  • Reconcile direct and OTA reservations to ensure accurate production and documentation.
  • Prepare purchase orders, accruals, and monthly reports on no-shows, associated charges, and Room Revenue.
  • Participate in review sessions with Operations and follow up on incidents, guest feedback, and improvement opportunities.
  • Continuously audit contracts, group files, controls, and internal procedures.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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