Food & Beverage Duty Manager

At InterContinental Sanctuary Cove Resort, we create exceptional dining experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort combines timeless Queensland elegance with genuine hospitality, set amongst the beauty of Sanctuary Cove. As part of IHG Hotels & Resorts, we are passionate about delivering memorable moments through exceptional service, outstanding food and beverage experiences, and meaningful connections with our guests.

We are currently seeking an experienced and passionate Food & Beverage Duty Manager to join our leadership team.

This opportunity will primarily support our afternoon and evening operations, leading service within our signature restaurant, The Fireplace, while also providing leadership across the resort's bars, dining venues, and food and beverage outlets.

About the Role

As a Food & Beverage Duty Manager, you'll be a visible leader on the floor, inspiring your team to deliver exceptional service while creating memorable dining experiences for every guest.

Working closely with the Food & Beverage leadership team, you will oversee daily operations, coach and develop team members, drive service excellence, and contribute to the commercial success of the department.

This is an ideal opportunity for an experienced Restaurant Manager, Assistant Restaurant Manager, or Food & Beverage Supervisor ready to take the next step within a luxury hospitality environment.

Key responsibilities include:

• Leading afternoon and evening food and beverage operations across The Fireplace and supporting resort outlets
• Coaching, mentoring, and developing team members to deliver exceptional guest experiences
• Driving service standards, guest satisfaction, and brand compliance across all areas
• Managing guest feedback, service recovery, and VIP experiences with professionalism and care
• Supporting labour management, productivity, and cost control initiatives
• Working collaboratively with Culinary, Front Office, and Events teams to deliver seamless service
• Ensuring compliance with RSA, workplace health and safety, and all operational standards
• Assisting with roster management, team engagement, and performance development
• Contributing to revenue growth through exceptional service delivery and operational excellence
• Leading by example and fostering a positive, high-performing team culture

What We're Looking For

We're seeking a hospitality professional who leads from the front, thrives in a fast-paced environment, and is passionate about developing people and creating memorable guest experiences.

You'll bring:

• Previous leadership experience within a premium restaurant, hotel, resort, or food and beverage environment
• Strong knowledge of restaurant and bar operations
• Proven ability to lead, motivate, and develop high-performing teams
• A passion for exceptional guest service and delivering memorable dining experiences
• Strong communication, problem-solving, and organisational skills
• Sound commercial awareness with an understanding of labour, beverage, and operating costs
• A hands-on leadership style with the ability to remain calm under pressure
• Current RSA certification
• Flexibility to work predominantly afternoon, evening, weekend, and public holiday shifts

Qualifications in Hospitality, Tourism, Hotel Management, or Business will be highly regarded.

Why Join Us?

At InterContinental Sanctuary Cove Resort, we believe our people are at the heart of everything we do. We are committed to creating an environment where you can bring your authentic self to work, grow your career, and be part of a supportive and inspiring team.

As part of our team, you'll enjoy:

• Paid Birthday Leave
• Discounted accommodation across IHG Hotels & Resorts worldwide
• Food and beverage discounts
• Enhanced parental leave benefits
• Proactive wellbeing initiatives and health programs
• Industry-leading learning and career development opportunities
• IHG Career Milestone celebrations and service recognition
• Transfer of entitlements as you grow your career across IHG properties
• Access to exclusive retail and lifestyle discounts

Join Our Extraordinary World

If you're passionate about food, beverage, people, and creating exceptional guest experiences, we'd love to hear from you.

Apply today and lead memorable dining experiences at one of Australia's premier luxury resort destinations.

To learn more about InterContinental Sanctuary Cove Resort, visit: www.sanctuarycove.intercontinental.com

Follow us:

Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort

You must hold full working rights in Australia to be considered for this opportunity.