Senior Consultant

The Sr. Consultant, Client SuccessManageris an individual contributor responsible for owning theoverallpost-sale Client Services relationship for applicable clients(issuers, acquirers, processors, enablers,fintechs, wallet providersand merchants)providing operationalandoptimisationsolutions in support of growingourclients’ businesses and achieving their strategic growthprioritiesbyachieving thehighest value and impact from Visa’sproducts and services.  

The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio tooptimize and expand adoption of the clients’ Visa product portfolio,enable new capabilities,supportgeographicexpansion,identify Visa product and service sales opportunitieswhilst helping the client say up to date on Visa rules, mandates and regulatoryrequirements.The role requiresa high levelof professionalism,leadershipand interpersonal skills to manage relationships with a variety of internal and client stakeholders. 

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with Visa’sclients to maximize their benefits realization and value from Visa products throughoptimizingtheir performanceinboth theface to face and card not present environment. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.  

This role serves as a functional specialist,locatedinUK&Iand reportingto the Head of Client Services for UK&I.

Responsibilities include: 

• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams toexpediteimplementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. 
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood. 
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.   
• Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. 
• Stay current with the latest local market trends, payment processing trends, Visasolutionsand technologies to provide a great Client experience and generatenew salesleads as solutions toidentifiedclient pain points. 
• Establish working relationships with Client Servicesteamsand other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues andoptimizeclient performance. 
• Close alignment and engagement with sales account teams on driving theobjectivesand targets for the client, in line with client success outcomes, and ensuring early engagement to secure client’s earliest return on investment 
• Develop or contribute toclient education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business EnhancementReleasesand or upcoming changes to ensure client readiness and service compliance. 
• Lead periodic operational reviews with clients and Visa stakeholdersat market or regional or global level (as applicable). 
• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident or crisis responses. 
• Proactivelyidentifyand drive opportunities tooptimizeclient performance by monitoring clientperformanceand liaising with specialist Visa teams as needed. 
• As applicable, coordinate with global,regionaland or in-market Client Success team members tomaintaina continuous 360-degree view of the Client and deliver a consistent operational relationship experience. 
• Delivering Operational Resilience Support -todisseminateapproved Corporate Communications’ messages to clients andmaintainongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries whereappropriate (as per agreed Crisis Management Plan). 

This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager.