Mortgage Loan Officer - Inside

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Inside Licensed Mortgage Loan Officer engages a flow of daily leads, including inbound calls, internal transfers, and call lists, to support consistent production and pipeline growth. This role operates within an inbound‑plus‑outbound sales model, providing regular opportunities for client conversations and business development. This role functions in a dynamic call center environment, utilizing established systems and processes designed to support efficiency, scalability, and sustained activity. The Inside Licensed Mortgage Loan Officer contributes to overall sales performance by maintaining organized communication, conducting proactive outreach, and supporting the client experience.

Job Responsibilities:

• Handle inbound inquiries and guide prospective borrowers through the initial application process.
• Conduct daily outbound calls to targeted lead lists to generate additional loan opportunities.
• Manage all assigned leads with timely outreach, consistent follow‑up, and thorough documentation.
• Conduct clear, compliant, and efficient mortgage‑related conversations with prospective clients.
• Maintain and advance a personal loan pipeline by coordinating next steps and moving applications toward closing.
• Stay consistent with calls, follow‑ups, and client touchpoints to maximize conversion and overall production.

Qualifications and Skills:

• Active Mortgage Loan Originator (MLO) license, in accordance with the SAFE Act.
• 1+ years of experience in direct sales within the mortgage industry.
• Experience conducting outbound sales calls and managing phone‑based outreach.
• Skilled in initiating and leading phone‑based sales conversations with prospective clients.
• Skilled in maintaining focus and performance in a goal‑driven sales environments.
• Skilled in proactively identifying and pursuing new business opportunities.
• Skilled in applying feedback, refining techniques, and improving performance over time.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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