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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Director of Patient Access

Clinical Support & Patient AdministrationPosted on Nov 12
Full-timeAtlanta, GA, USA

About the Job

Requirements

  • A bachelor's degree or equivalent work experience is required.
  • At least 3 years of leadership experience is required.
  • At least 3 years of Patient Access experience in a hospital or large health system is required.
  • Demonstrated experience leading front-end revenue cycle functions, including point-of-service collections and denial prevention, is required.
  • Experience in healthcare provider finance operations or a similar service environment is required.
  • Demonstrated advanced usage of artificial intelligence and experience managing teams using artificial intelligence to improve processes and technology, including exploration, experimentation, and application, are required.
  • Demonstrated use of key performance indicators to drive and track team performance is required.
  • Financial and project management experience is required.
  • Strong communication, organizational, interpersonal, and customer service skills are required.
  • Ability to excel in a high-volume, deadline-driven setting is required.
  • CRCR certification is required within the first 9 months of hire.

Responsibilities

  • Make day-to-day leadership decisions by gathering and comparing information from multiple sources, evaluating alternative solutions against important criteria, communicating decisions to appropriate people and teams, and holding them accountable.
  • Coach, instruct, and develop associates and support their growth, skill development, and retention.
  • Delegate authority and responsibilities while maintaining ownership of outcomes and supporting strategic priorities.
  • Communicate information and ideas clearly, concisely, and compellingly to executive and other audiences.
  • Develop, motivate, and guide teams to achieve results through productive working relationships.
  • Manage programs and projects from inception through implementation, including budget and resource planning to maximize output and reduce waste.
  • Provide vision, leadership, and operational oversight for onsite Patient Access staff at a specific hospital or market, directing admitting and registration teams across all entry points and building collaborative relationships with local operational leaders.
  • Establish accountabilities, delegate duties, and organize departments; select, evaluate, coach, and manage qualified professionals; coordinate cross-training and support with other department managers; and collaborate with managers and team leaders to ensure a successful, compliant revenue cycle process.
  • Lead facility- or market-wide communication to support employee engagement, productivity, and morale; communicate vision, strategy, and accountabilities; promote two-way communication and staff participation; and provide regular staff assessments and educational opportunities.
  • Determine staffing levels, monitor compensation, and strengthen recruiting and retention processes.
  • Direct hiring and training for leadership and Patient Access staff.
  • Manage the budget.
  • Perform other job-related duties as requested.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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