inDrive

Global ride-hailing platform with fare negotiation

Content Designer

Content Design & StrategyUpdated on Nov 13

Full-timeCairo, Cairo Governorate, EgyptNo salary listedHybrid

About the Job

Requirements

At least 1 year of experience in UX writing, content design, or knowledge management.
Basic experience analyzing support tickets or customer journey mapping.
Strong written communication skills and attention to detail, demonstrable through a portfolio.
Experience iterating and improving content based on feedback, research, and data.
Strong cross-functional collaboration skills.

Responsibilities

Work closely with product teams and own local support updates, ensuring the right knowledge is available at the right time.
Create clear and usable content, including flow descriptions, articles, and instructions, based on scenario-first thinking.
Partner with local support teams to deliver knowledge updates, gather feedback from real-world use, iterate, and improve.
Help evolve content guidelines and standards.

We’re building a Content Design function from scratch and we need people who want to be a part of that.

We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
Help evolve content guidelines and standards.

1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
Basic experience with analyzing support tickets or customer journey mapping (CJM).
Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
Experience with iterating and improving content based on feedback, research, and data.
Strong cross-functional collaboration skills.

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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