Front Desk Agent

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at our establishment, serving as the first point of contact. This positionis responsible formanaging guest check-ins and check-outs, ensuring a smooth and efficient process that enhances the overall guest experience. The Front Desk Agent will also handle inquiries, provide information about the hotel and local attractions, and resolve any issues that may arise during a guest's stay.

GENERAL DUTIES:

• Anticipate and understand guests’ service needs,ascertainsatisfaction, and respond urgently and appropriately to guest concerns and requests.

• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times.  Remain attentive to the needs of all guests, providing them with dependable,punctualand enthusiastic service. Provide courteous,friendlyand efficient service to all internal and external guests. Thank guestswith genuineappreciation.

• Consistentlyconduct oneself in a professional manner at all timesand work professionally with colleagues and team leaders with ateam mindedapproach.

• Attend pre-shift meetings tolearnshift details, including property and guest expectations.  

• Attend andparticipatein all required meetings.

• Follow all cash handling procedures.

• Adhere to no solicitation of gratuities policy.

• Input real-time work orders viaHotSOSand any guest concerns during interaction. Convey with clarity inHotSOSany and all guest opportunities.

• Perform any other reasonable duties as requested by the leadership team.

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.

• Establish andmaintainopen, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guestsand tosecure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;properly storeflammable materials. 

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.

• Ensure uniform and personal appearance are clean and professional.

• Maintain confidentiality of proprietary information.

• Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

• Are organized and proficient at multitasking

• Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.

• Ability to read and understand documents such as safety rules,operatingand maintenance instructions and procedure manuals.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral,diagramor schedule form.

• Ability to learn and work with technology including devices such as computers,iPodsand iPads.

• Excellent guest service skills.

• Ability to follow directions and work in a team environment.

• Ability to remain flexible and adaptable.

• Mustpossessa high quality, detailed and service work ethic.

• Ability to work in a fast-paced environment.

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

• While performing the duties of this job, the team memberis regularly required tostand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smell. The team member isfrequentlyrequired to walk, kneel, or crouch and mustpossessthe ability to stand forlong periods(more than 8 hours).

• Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules, including holidays and weekends to accommodate the business and demands of the property.

Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees willbe requiredto perform any other job-related duties assigned by their supervisor.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.