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Recorded Future

Machine-readable threat intelligence with VAR partnerships

Manager, Global Billing Operations

Accounts Payable/ReceivablePosted on Nov 13
Full-timeBoston, MA, USA

About the Job

Requirements

  • At least 8 years of experience in billing operations or finance operations, preferably in SaaS or technology.
  • At least 3 years of people management experience.
  • Strong Order to Cash experience.
  • Strong experience with NetSuite and Salesforce.
  • Deep understanding of billing processes, invoicing structures, and collections workflows.
  • Experience operating in a high-growth, complex deal environment.
  • Experience with automation, AI, or process improvement initiatives.
  • Strong analytical and problem-solving skills, and communication skills.

Responsibilities

  • Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies.
  • Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery.
  • Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.
  • Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
  • Lead collections processes, including accounts receivable aging, follow-ups, and dispute resolution.
  • Monitor and drive performance against key metrics such as days sales outstanding, past-due balances, and collection effectiveness.
  • Ensure timely and accurate cash application and reconciliation.
  • Own and continuously improve billing and accounts receivable processes to drive scalability and efficiency.
  • Identify and implement automation opportunities across systems and workflows.
  • Standardize processes across regions, entities, and customer segments.
  • Partner with Deal Desk and Revenue Operations to ensure a seamless transition from deal structure to billing execution.
  • Partner with Sales and customer stakeholders to resolve payment delays and escalations.
  • Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards.
  • Ensure billing and accounts receivable processes are compliant with the Sarbanes-Oxley Act and audit-ready.
  • Own execution and documentation of key billing and accounts receivable controls.
  • Support external audits, including documentation, walkthroughs, and issue resolution.
  • Maintain compliance with global tax, invoicing, and regulatory requirements.
  • Lead, mentor, and develop a high-performing Global Billing Operations team.
  • Establish clear goals, priorities, and performance expectations.
  • Drive a culture of accountability, continuous improvement, and customer focus.

Desired Qualifications

  • Familiarity with ASC 606 and revenue recognition considerations.
  • Experience with marketplace billing (AWS, Azure) and third-party invoicing tools such as Coupa and Ariba.
  • Exposure to Government portal WAAF, including tax and multi-entity environments.

About the Company

Recorded Future

Machine-readable threat intelligence with VAR partnerships

Recorded Future provides machine-readable threat intelligence that helps organizations reduce the risk of cyber attacks. Its data is converted into formats that can be directly plugged into customers' security tools, SOCs, incident response teams, and vulnerability programs. The company grows through a partner-led model with Value Added Resellers, offering sales and technical training, certifications, and marketing support to help partners sell and implement the technology, alongside direct sales with recurring revenue and favorable margins. Its goal is to help organizations detect, understand, and respond to threats more effectively by delivering actionable intelligence that fits into existing security workflows.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$58.7M
Headquarters
Somerville, MA
Founded
2009

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