Care Coordinator Supervisor

PetVet Care Centers' Paws and Claws Veterinary Hospital is currently seeking a Care Coordinator Supervisor to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

• Join a team committed to the highest standards of veterinary care, with AAHA accreditation, Fear Free Certified Professionals, and Calm Clinic certification!

Key Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High School diploma or equivalent.
• 3+ years of experience in reception in a veterinary medicine capacity
• Knowledge of veterinary environment, terminology, and protocols
• Customer service experience 
• Scheduling appointments, check in/check out, cash handling, payment processing
• Able to operate multi-line telephone systems
• Basic math skills

Preferred Skills (Nice to Have)

• Experience in a supervisor role
• Fear Free certification
• Knowledgeable on processing Trupanion, Scratchpay, and Care Credit transactions.

Schedule: 8-hour shifts scheduled between 7:45 AM and 7:30 PM, Monday through Saturday. The hospital is currently open on the 1st and 3rd Saturdays of each month.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range 20.75 - 22.75 USD