Key Account Officer/Project Manager

DNV is one of the leading global providers of accredited management system certification.  We help our customers to meet international standards and build sustainable business performance.

We are looking for a Key Account Officer/Project Manager to join our international team. In the role you will manage certification projects of international key accounts in the field of environment, safety, IT security and quality standards.

This is a hybrid role based in Essen, Germany. Candidates must be located in these area.

What you will be doing

Working with others in the team, you will provide exceptional customer experience to new and existing accounts. You will implement and deliver new contracts and commitments, ensuring we meet operations requirements. 

You will also be a key point of liaison between DNV customers and our auditors, ensuring seamless communication. You will plan and organize audits, making sure auditors deliver high-quality work within agreed deadlines. 

The role also requires sales activities to secure and develop existing customers. As part of this, you may attend customer visits, external meetings and events. Internal collaboration with DNV colleagues will also be crucial and you will take part in business project enhancement activities to secure future revenue growth and satisfied customers.

Using your initiative and desire for continual improvement, you will put in place and maintain efficient systems like CRM to streamline administrative certification processes.

A typical day in this role might involve

• Starting the day by reviewing new customer and auditor requests
• Monitoring and updating ongoing projects and maintaining accurate records 
• Assisting auditors with administrative tasks to ensure smooth operation
• Organizing and preparing the necessary documentation for certification
• Collaborating with the sales team to perform sales calculations and planning
• Participating in team meetings to discuss progress and identify opportunities for improvement.

Career development

This role offers you many possibilities for career development and progression. You may grow your expertise in the operational side of our business or move into sales and business development. Or you can continue the key account management path and support larger and more important customers. 

Whatever career path you choose, we offer training in cutting-edge digital tools and a supportive, collaborative environment. You will have the resources you need to manage your day-to-day workload, without micromanagement, while achieving your career goals.