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Star Catcher

Provides space-based power via on-orbit energy grid

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeJacksonville, FL, USANo salary listed

About the Job

Requirements

  • An associate degree or vocational certification in Information Technology, Computer Science, or a related discipline, or equivalent practical hands-on experience.
  • Hands-on IT helpdesk, desktop support, or field service experience; experience in a fast-paced hardware engineering, manufacturing, or defense environment is preferred.
  • Strong troubleshooting experience with Windows 10/11, macOS, Microsoft 365, Google Workspace, and standard productivity tools.
  • Familiarity with user account management in Active Directory, Entra ID (Azure AD), and enterprise single sign-on platforms.
  • Hands-on experience assembling, configuring, and repairing PC and Mac hardware, docking stations, printers, and audio/visual equipment.
  • Must be a U.S. Person (U.S. citizen or lawful permanent resident) due to ITAR/EAR export control compliance requirements.
  • Preferred certifications include CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator.
  • Prior experience supporting technical teams in cleanroom, laboratory, or machine shop environments is preferred.
  • Basic understanding of command-line interfaces (PowerShell, Bash) and network fundamentals (DHCP, DNS, IP addressing) is preferred.

Responsibilities

  • Serve as the first point of contact for employee technical requests and manage and resolve helpdesk tickets efficiently within established service-level agreement windows.
  • Provision, configure, deploy, and maintain desktop hardware, laptops (Mac and Windows), mobile devices, monitors, and specialized lab peripherals.
  • Troubleshoot operating system issues (Windows 10/11, macOS, Linux), software applications, printers, audio/visual conference room equipment, and network connectivity problems.
  • Manage user onboarding and offboarding workflows, including account creation, group assignments, hardware provisioning, software licensing, and access revocations.
  • Administer identity and access tools, including Active Directory, Entra ID (Azure AD), Google Workspace, Microsoft 365, and password management systems.
  • Educate employees on IT self-service tools, standard workstation setups, and corporate technology policies.
  • Maintain accurate inventory tracking for hardware assets, software licenses, cleanroom peripherals, and spare technical equipment.
  • Assist Systems and Network Engineers with physical IT installations, server room rack wiring, patch panel management, and workstation setups in cleanroom and laboratory environments.
  • Support endpoint management tools such as Jamf and Intune to ensure workstations receive timely operating system patches, software updates, and antivirus updates.
  • Enforce baseline cybersecurity controls and data handling policies across endpoints in accordance with NIST SP 800-171 and CMMC compliance guidelines.
  • Ensure adherence to ITAR/EAR export control protocols regarding user access, system permissions, and physical hardware handling.
  • Promptly escalate complex system failures, security anomalies, or high-level network outages to senior IT engineering leads.

About the Company

Star Catcher

Provides space-based power via on-orbit energy grid

Star Catcher Industries is building an on-orbit energy grid called the Star Catcher Network, a constellation of Power Node satellites that harvest solar energy and beam it to customer spacecraft. It provides power on-demand to LEO satellites, enabling tasks like remote sensing, on-orbit processing, and telecommunications, without needing larger onboard solar arrays. The system uses a power-as-a-service model—Star Catcher owns and operates the energy infrastructure and sells electricity to customers as a service, with compatibility that works with existing solar arrays and no retrofitting. Its aim is to remove power constraints for LEO satellites and deploy a scalable energy grid, backed by seed funding and planned on-orbit demonstrations.

Company size
51-200
Company stage
Grant
Total funding
$72.3M
Headquarters
Jacksonville, FL
Founded
2024

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