German-speaking Customer Service Agent

German-speaking Customer Service Agent for Booking.com in Greece

Next Job Abroad · Athens, Greece (Hybrid) · Full-time · Posted 2026-02-11

Workplace: hybrid

Department: Katherina Gerdau

Description

Ready to take your career abroad and gain global experience while living under the Greek sun?

Join the Booking.com Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey.

Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability.

Here, you’ll be working with one of the world’s leading online travel brands — all from the comfort of your new home in Greece.

What you’ll be doing

As a Customer Support Specialist, you’ll support German-speaking Booking.com users with everything from simple questions to full travel plans. Your role helps travelers feel confident and inspired — and makes their experience smoother from start to finish.

Your daily responsibilities include:

• Handling incoming calls, messages, and emails from Booking.com users
• Managing reservations, special requests, changes, and complaints
• Researching travel options based on customer needs
• Modifying bookings according to client preferences
• Processing payments, cancellations, and adjustments
• Providing solutions that help travelers feel supported and well-informed

Requirements

• Fluent German + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in e-commerce or online bookings is a plus
• A positive mindset and interest in building an international career

Benefits

This is more than a customer support job.

It’s a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV.

What’s included:

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home-basis in Greece
• A diverse, inclusive, Great Place to Work–certified company culture

You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.

Apply

Apply at Next Job Abroad

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