Executive Assistant
About the job
- At least 5 years of related experience.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent written and verbal communication skills.
- A customer-service mindset and experience handling staff and client communications.
- Ability to work independently and think critically.
- Good judgment and ability to prioritize urgency and importance.
- Proactive, self-managing, and highly organized work style.
- Experience attending meetings, taking notes, and tracking follow-ups and action items.
- Strong English proficiency in reading, writing, and speaking with a neutral accent.
- Ability to create boundaries and help protect executive bandwidth.
- Experience working in fast-paced environments.
- Schedule flexibility to occasionally attend important meetings as needed.
- Intermediate-level experience with Microsoft Teams.
- USB headset with noise cancellation, a working webcam, a computer with at least a 1.8 GHz processor and 4 GB RAM, a primary cable internet connection of at least 25 Mbps, and a backup internet connection of at least 10 Mbps.
- Manage and organize emails, messages, and Microsoft Teams chats, and create prioritized task lists for the executive.
- Gather context and information before escalating matters to the executive, filtering urgency and importance appropriately.
- Follow up with staff and clients on behalf of the executive to reduce interruptions and maintain workflow efficiency.
- Attend important client meetings, take notes or transcripts, capture action items, and relay relevant updates to programmers and staff.
- Summarize only critical information and updates that the executive needs to know.
- Track client requests, project progress, equipment and orders, pending fixes, and follow-ups.
- Monitor Jira ticket updates and coordinate with staff through Microsoft Teams to provide internal client updates.
- Escalate concerns and issues only when necessary.
- Provide executive assistance, including reminders, calendar awareness, prioritization, and helping determine which meetings require executive attention.
- Protect the executive’s time through critical thinking, organization, and proactive decision-making.
- The client is willing to train the successful candidate in Jira for checking ticket updates and project status, Mailchimp, ClickUp, Chatwoot, company-specific processes and workflows, industry-specific terminology related to road maintenance, snow plows, and weather-related equipment, and internal communication protocols and staff relationships.
About the company
Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$2.2M
Headquarters
Berkeley, California
Founded
2018
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Simplify's Take
What believers are saying
- Wing reported 210% annualized growth after $1.4 million revenue-based financing in 2023.
- Its 2026 careers pages show active hiring, suggesting demand and ongoing operational expansion.
- 2026 content marketing around outsourcing and AI services strengthens lead generation against smaller rivals.
What critics are saying
- Wing still relies on low-margin labor subscriptions, exposing it to price wars and churn.
- 2026 job posts tie Wing to M32 AI, signaling uncertain strategic drift from core services.
- The mandatory arbitration terms and security complaints raise client-trust risk before 2027 renewals.
What makes Wing Assistant unique
- Wing bundles dedicated virtual assistants with customer success and task-workspace software.
- Its 2026 hiring pages emphasize global remote coverage across hundreds of open roles.
- Wing markets specialized vertical support, including medical scribing and customer service outsourcing guides.
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Benefits
- Performance Bonus
- Job Security
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- Remote Work Options
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Company Social Events
- Holiday & Overtime Pay