Operations Manager

Job Description

About the role

At Turner & Townsend, we deliver better outcomes for our clients through expert program, project, and operational management services. The Operations Manager is responsible for overseeing day-to-day business operations, driving process improvement initiatives, and ensuring the efficient delivery of services across programs, projects, and support functions. This role partners with leadership, clients, and cross-functional teams to optimize performance, improve operational effectiveness, manage resources, and support the achievement of strategic business objectives.

The ideal candidate is a proactive leader with strong operational, analytical, and stakeholder management skills who thrives in a fast-paced environment.

What you'll do

• Lead and manage operational activities to ensure efficient and effective service delivery.
• Develop, implement, and continuously improve operational processes, procedures, and performance standards.
• Monitor operational performance, KPIs, budgets, forecasts, and resource utilization.
• Drive process improvement initiatives focused on efficiency, quality, scalability, and client satisfaction.
• Coordinate cross-functional teams to support successful execution of programs, projects, and business initiatives.
• Identify operational risks and develop mitigation strategies to support business continuity and performance objectives.
• Prepare and present operational reports, dashboards, and performance analyses to leadership and clients.
• Manage vendor relationships, contracts, and service delivery performance where applicable.
• Support workforce planning, capacity management, and operational resource allocation.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Foster a culture of collaboration, accountability, continuous improvement, and operational excellence.
• Support strategic planning initiatives and contribute to business growth objectives.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Project Management, Supply Chain, or a related field.
• 5+ years of experience in operations management, program management, project management, facilities management, construction management, or a related field.
• Demonstrated experience managing cross-functional teams, operational processes, and performance metrics.
• Strong knowledge of business operations, process improvement, budgeting, forecasting, and resource management.
• Experience developing and analyzing KPIs, dashboards, and operational reports.
• Proficiency in Microsoft Office Suite, particularly Excel and Power BI, and experience with enterprise business systems.
• Strong leadership, analytical, organizational, and problem-solving skills.
• Excellent communication, stakeholder management, and client relationship skills.
• PMP, Lean Six Sigma, PMI, IFMA, or other relevant professional certifications are preferred.

Additional Information

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable. 

*On-site presence and requirements may change depending on our client's needs* 

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. 

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/ 

All your information will be kept confidential according to EEO guidelines. 

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

Compensation: 125000 to 150000 (USD) (YEARLY)