Race Communications

California fiber internet and telecom provider

Field Technician 3

Telecom & Utility Field ServiceConfirmed live in the last 24 hours

Full-timeMerced, CA, USA

About the Job

Requirements

Eligibility to work in the United States without sponsorship.
Must be at least 21 years of age.
Must have a valid driver's license, subject to successful verification through a Department of Motor Vehicles check.
Must have at least 12 months of experience as a field technician.
Must understand fiber optic networks, basic telecommunications, and video.
Must have basic knowledge of Apple iPad.
Must be able to communicate effectively in English, including speaking, reading, writing, and comprehension, as necessary for job performance and workplace communication.
Must be proficient in Microsoft Office applications, including Teams and teleconferencing applications.
Must be able to use common office equipment, computers, and office software.
Must be able to distinguish colors and audible tones.
Must be able to maintain a clean driving record as defined by the current fleet insurance underwriter.
Must be able to work overtime, nights, and weekends as required.
Must follow safety procedures, including recognizing and responding to hazards, completing pre-job safety planning tools, and completing required safety paperwork.

Responsibilities

Install and troubleshoot residential internet connectivity, telecommunications, and video services.
Respond to support issues by traveling to sites and providing telephone support to troubleshoot phone, internet, and video connectivity.
Resolve technical problems involving local area networks, wide area networks, internet connectivity, telecommunications, and video.
Conduct low-voltage and fiber-infrastructure wiring and troubleshoot related issues.
Provide remote assistance to support technicians and engineers.
Complete work orders accurately and on time.
Ask questions to identify customer problems and guide customers through the troubleshooting process.
Use customer relationship management software to manage support tickets and resolve trouble tickets.
Receive location information and task assignments through dispatch software or from personnel.
Handle challenging situations and emotionally charged customers, and respond promptly to customer inquiries and concerns.
Lead by example and follow the guidelines and policies in the employee handbook.
Assist the field technician team by training and mentoring new team members to help them work safely and efficiently.
Operate mechanized equipment, including bucket trucks, excavators, and trenchers.
Climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet.
Deploy and remove traffic control devices to maintain safety in work areas on streets and roadways.
Follow manufacturer weight limits for equipment and machinery, including a 350-pound maximum load for bucket trucks and a 300-pound maximum load for ladders.
Inspect and maintain vehicles and equipment before and after operation to ensure readiness for assigned duties.
Travel by vehicle to various locations for a significant portion of the workday, working indoors and outdoors at businesses and residences as needed.
Maintain awareness of hazards such as uneven terrain, loose pets, and slippery walkways; keep a safe distance from aggressive or unrestrained animals and other hazards, including children and live obstacles.
Report hazards and accidents to a supervisor or safety professional and participate in investigations as needed.
Complete and sign off on pre-job safety planning tools at the start and end of shifts, and complete required safety-related paperwork.
Understand and respond appropriately to safety hazards and warning devices, including backup alarms, smoke, fumes, odors, colored warning tags, and warning sirens.
Perform other duties as assigned.

Desired Qualifications

A high school diploma, GED, or equivalent combination of education and experience is preferred.
Proficiency in Spanish is desirable.

Field Technician 3 - Merced, CA

Race Communications · Merced, United States · Full-time · Posted 2026-11-02

Salary: USD 47,840–54,080

Workplace: on_site

Department: Customer Support

Description

Location: In Field: Merced, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.

Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $23 to $26 USD per hour (with expected overtime)

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Requirements

Qualifications and Experience:

Eligibility for US Employment without sponsorship
Minimum of 21 years of age
A valid driver's license, subject to successful verification through a DMV check, is mandatory
High School Diploma or GED or equivalent combination of education and experience is preferred
Minimum of 12 months of experience as a field technician
Understanding of Fiber Optic Networks, Basic Telecom, and Video
Basic knowledge of Apple IPAD
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language is desirable

Skills:

Proficient use of MS Office applications including Teams, teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Fiber Optic Cable Installation and Maintenance:

Performs residential installation and troubleshooting of internet connectivity, telecom, and video
Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure Operations:

Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
Offers remote assistance to support technicians and engineers
Ensures timely and accurate completion of work orders

Ticket Management and Communication:

Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
Utilizes CRM for support tickets and trouble ticket resolution
Completes assigned work orders promptly and accurately
Receives location information and task assignments via dispatch software or from personnel
Effectively handles challenging situations and emotionally charged customers
Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship:

Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

Operates mechanized equipment such as a bucket truck, excavators, and trencher
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
Bucket Truck: 350-pound manufacturers maximum load capacity
Ladders: 300-pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required

Safety Awareness and Compliance:

Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Other duties as assigned.

Benefits

Why Join Our Team:

Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

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About the Company

Race Communications

California fiber internet and telecom provider

Race Communications provides fiber-optic internet, television, and phone services across California, with a focus on areas that larger providers overlook. It builds and operates high-speed fiber networks to connect communities in urban and rural regions. Unlike many peers, it is founder-led and family-owned, and it has grown with strategic backing from Oak Hill Capital and other partners to accelerate network deployment, including a recent capital raise and the acquisition of Atherton Fiber. The company’s goal is to expand its fiber footprint so more California locations — up to about one million — have access to reliable high-speed connectivity.

Company size: 201-500
Company stage: Debt Financing
Total funding: $500M
Headquarters: South San Francisco, CA
Founded: 1994

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