Manager – Service Operations & Logistics

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Service Operations

• Lead and oversee the end-to-end quotation process for spare parts and service contracts, ensuring accuracy, competitiveness, and alignment with regional business objectives.
• Govern contract lifecycle management, including timely CRM booking upon receipt of customer Purchase Orders (POs) and ensuring robust internal tracking and compliance.
• Act as an escalation point for customer issues and disputes, driving resolution through cross-functional coordination while maintaining strong customer relationships.
• Ensure data governance and system integrity across customer, contract, and transactional databases to support operational excellence and reporting accuracy.
• Oversee billing operations, including invoice and credit note generation, ensuring compliance with corporate policies and financial controls.
• Partner with HQ Logistics and internal stakeholders to optimize order fulfillment processes and improve service delivery to distributors and customers.
• Drive operational visibility by reviewing and analyzing weekly and monthly performance reports, identifying trends, risks, and improvement opportunities.
• Lead administrative and operational support functions, ensuring efficiency, standardization, and continuous process improvement.
• Champion continuous improvement initiatives, focusing on process optimization, automation, and enhanced customer experience.

Minimum Qualifications

• 10+ years relevant work experience.
• Degree in Business Administration, Logistic and supply chain management or equivalent qualifications.
• Strong analytical skills, Process-oriented .
• Excellent communication skills, interfacing and convincing on all levels.
• Pro-active.
• MS Office advanced.
• Strong knowledge of SAP system (or similar ERP system).
• Fluent in English & Chinese [both oral and written].

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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