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SPS Holding

Global BPO and intelligent document management

Tour Guide - Top of the Rock, Rockefeller Center

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeNew York, NY, USAIn-person

About the Job

Requirements

  • Strong communication skills in English, Portuguese, and Spanish.
  • Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.
  • Ability to walk and stand for the majority of a shift.
  • Ability to work indoor and outdoor tours in changing weather conditions.
  • Ability to adapt to variable schedules and physical activity throughout the day.

Responsibilities

  • Greet, guide, and register visitors with warmth and professionalism.
  • Lead groups of 10–25 guests safely and confidently.
  • Share accurate, engaging stories about the Observation Deck, Rockefeller Center, and New York City.
  • Answer guest questions thoughtfully and enthusiastically.
  • Continually learn and deepen knowledge of the site and surrounding history.
  • Operate wireless tour equipment and adapt to indoor and outdoor conditions.

Desired Qualifications

  • Passion for history, art, architecture, or New York City landmarks.
  • Additional languages.

About the Company

SPS Holding

Global BPO and intelligent document management

SPS Holding is a global provider of business process outsourcing and document management services that helps companies optimize and automate back-office tasks, digitize documents, and manage client communications. It delivers services through Technology Business Solutions (TBS) for back-office operations and data management, and Enterprise Workplace Solutions (EWS) for office logistics and workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content and automate tasks like claims handling and invoice processing. The company differentiates itself with a large global footprint (over 20 countries and 8,500+ employees) and an integrated end-to-end approach across digital process optimization and workplace services for industries such as banking, insurance, healthcare, and legal. Its goal is to help clients transform operations through data-driven, automated processes so they can focus on core activities.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1980

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