Focus Group

Telecoms, IT, and cybersecurity solutions provider

Credit Controller

Accounts Payable/ReceivableUpdated on Nov 13

Full-timeShoreham-by-Sea, UK£30k - £32k /yr

About the Job

Requirements

Previous experience within a credit control role.
Excellent communication, customer service, and interpersonal skills.
A professional and confident telephone manner.
Strong attention to detail.
Excellent problem-solving and decision-making skills.
Ability to negotiate positive outcomes with customers.
A calm and professional approach when handling sensitive payment conversations.
Strong organisational skills and ability to manage a varied workload.

Responsibilities

Manage a portfolio of customer accounts and proactively chase outstanding payments.
Build strong relationships with customers to encourage timely payment.
Identify and investigate reasons for delayed payments and work towards resolution.
Negotiate payment plans and agree suitable payment solutions.
Complete account reconciliations and resolve account discrepancies.
Raise requests for service restrictions where appropriate.
Log customer queries and coordinate with relevant departments to achieve resolution.
Resolve customer billing queries directly where possible.
Process administration and liquidation claims.
Maintain accurate customer account records and debtor information.

Desired Qualifications

Experience within the Telecommunications or Technology sector.
Experience working within an Accounts Receivable function.
Experience using Microsoft Dynamics 365.

Salary: £30,000 - £32,000 per annum (dependent on experience) + Benefits
Location: Shoreham-by-Sea (Hybrid)

The Role

We're looking for a confident and proactive Credit Controller to join our Finance team based in Shoreham. This is a fantastic opportunity for someone with previous credit control experience who enjoys building relationships, solving problems and delivering excellent customer service.

Working closely with the Credit Control Manager, you'll play a key role in managing customer accounts, reducing aged debt and ensuring cash is collected efficiently. You'll be responsible for maintaining positive customer relationships while confidently handling payment discussions and resolving billing queries.

This is a busy and varied role where you'll work collaboratively with both customers and internal teams to ensure efficient collections and an excellent customer experience.

Managing a portfolio of customer accounts and proactively chasing outstanding payments
Building strong relationships with customers to encourage timely payment
Identifying and investigating reasons for delayed payments and working towards resolution
Negotiating payment plans and agreeing suitable payment solutions
Completing account reconciliations and resolving account discrepancies
Raising requests for service restrictions where appropriate
Logging customer queries and coordinating with relevant departments to achieve resolution
Resolving customer billing queries directly where possible
Processing administration and liquidation claims
Maintaining accurate customer account records and debtor information

About You

You'll be a self-motivated individual with excellent communication skills and the confidence to have challenging conversations when required. You'll be organised, proactive and able to balance excellent customer service with achieving collection objectives.

Essential Skills & Experience

Previous experience within a Credit Control role
Excellent communication, customer service and interpersonal skills
Professional and confident telephone manner
Strong attention to detail
Excellent problem-solving and decision-making skills
Ability to negotiate positive outcomes with customers
Calm, professional approach when handling sensitive payment conversations
Strong organisational skills and ability to manage a varied workload

Desirable Skills & Experience

Experience within the Telecommunications or Technology sector
Experience working within an Accounts Receivable function
Experience using Microsoft Dynamics 365

About the Company

Focus Group

Telecoms, IT, and cybersecurity solutions provider

Focus Group is a UK technology services provider offering telecoms, connectivity, IT, cybersecurity, mobile services, and energy as a single package for businesses. It supports hosted or on-premise phone systems, VoIP, and Microsoft Teams integration, plus managed IT services, cloud (e.g., Microsoft 365), and disaster recovery, with a single bill and one point of contact. The company stands out by partnering with multiple network providers to tailor flexible, competitively priced bundles rather than relying on one vendor, and it has grown through active M&A with private equity backing. Its goal is to simplify technology management for UK organizations by providing an integrated, end-to-end solution for communications, IT, and security needs.

Company size: 1,001-5,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $28.1M
Headquarters: Shoreham-by-Sea, United Kingdom
Founded: 2004

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