Real Estate Operations Coordinator

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You’re Great At:

You are an organized, methodical and driven professional with a servant leader’s heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Plan and execute a minimum of 4 events per year for clients to that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Complete the listing launch and contract to close process for all transactions.
• Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)
• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-starter and self-motivated
• Able to identify priorities and follow through on completing impact items
• Taking ownership of projects once asked to do them
• Accountable
• Ability to work autonomously and initiate conversation on status updates to team leader
• High level of positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Impeccably organized
• Excellent time management skills
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Ability to pivot seamlessly between tasks as needed

Required Background:

• 1+ years experience in an operations/administration role
• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.

Other Details:

• Compensation DOE, range from $19.23 to $21.63 / hr
• South Carolina real estate license not required for hire but would be considered a bonus
• Experience with transaction coordination is a plus!
• We have an in-house work model, Monday through Friday with flexibility to work on an occasional evening or weekend for events

We are excited to meet the person that truly believes they could be a match!